About us We are building an omni-channel platform curating all things home and living. Home is a large $25B+ market, growing 12%+ YoY but furnishing this space is still a broken experience. Supply is fragmented and diverse and there is very low brand salience. Customers struggle to discover new brands, find it inconvenient to shop/scroll through multiple stores and collections, and can't find products they like at affordable prices. Dusaan is a one-stop marketplace for brands across furnishings, decor, kitchenware, accent furniture. We inspire the user with content and a differentiated product experience, and help them discover the best styles from a curated selection of existing and new brands. We differentiate by curating products across categories, building trust through a closed marketplace, content led selling, hybrid online-offline model with partner stores for furniture & ancillaries. We are an ex-Sequoia and ex-McKinsey/Kearney team, joining hands with seasoned executors across content, merchandising and interior styling to transform how this industry is shopped. Roles & Responsibilities - Create and oversee systems and processes for end-to-end Operations & Supply Chain Management, including Vendor Ops, Packaging, Logistics, Warehousing, Reconciliation - Recruit and train operations team, logistics team, reconciliation team etc. - Owning key external stakeholder and corporate relationships with relevant logistics / operations/ tech partners - Spearhead customer first operations experience, right from delivery timelines, to unboxing, returns, customer service etc. - Closely manage all post-sales aspects from order reconciliation, order tracking, logistics management, delivery SLA management, troubleshooting - Collaborate closely and effectively with team members across Business Development, Vendor Onboarding, Merchandising and Marketing - Preparing critical operational strategy documents and models for the Leadership Team Preferred Work Experience Candidate should ideally have previous experience in any of the following - Operations Management/Logistics at E-Commerce Companies, preferably the company should - have Dropshipping/Marketplace Setup - Logistics experience (Managerial role) at 3PLs - Operations Set up at D2C/Consumer Brands - Business & Operations experience at FMCG - Preference for candidates who have worked in high growth early stage companies

Delhi

Dusaan - Operations Manager 

Job Description for Dusaan - Operations Manager  in Dusaan in  Delhi for (2-7) years of experience. Apply Now!