DTCC - Senior Associate Director - User Experience Design

About the job

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay And Benefits:

- Competitive compensation, including base pay and annual incentive

- Comprehensive health and life insurance and well-being benefits, based on location

- Pension / Retirement benefits

- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have In This Role:

The UX Center of Excellence is DTCC's centralized design team, driving user experience strategy and execution across all business lines. We champion design thinking, modern UI frameworks, and human-centered design to deliver intuitive, accessible, and transformative digital experiences for DTCC's global financial services ecosystem.

Why Join DTCC UX COE?

- Lead enterprise-level design system initiatives impacting global financial markets.

- Collaborate with industry leaders in UX, technology, and product strategy.

- Be part of a transformational team shaping the future of financial services.

Role Overview:

The Senior Associate Director of User Experience Design will be a key leader within the UX COE, specializing in enterprise-grade design systems that support multiple lines of business (LOBs). This role requires deep expertise in creating, scaling, and maintaining institutional-level design systems, including design tokens and advanced token studio implementations. The ideal candidate will have a strong background in financial services, proven experience in design system governance, and the ability to drive adoption across a complex, regulated environment.

Key Responsibilities:

Design System Leadership:

- Architect and maintain a robust, scalable design system for DTCC's enterprise applications.

- Define governance models, versioning strategies, and contribution workflows for multi-LOB adoption.

Design Tokens & Advanced Implementation:

- Implement and manage design tokens for consistent theming and brand alignment.

- Leverage advanced tools like Token Studio for automation and reuse across platforms.

Cross-Functional Collaboration:

- Partner with Product, Engineering, and UX teams to ensure seamless integration of design system components.

- Advocate for accessibility, compliance, and performance standards in all design system assets.

Innovation & Scalability:

- Continuously evolve the design system to support new technologies, frameworks, and business needs.

- Drive modernization initiatives for UI components and front-end development practices.

Mentorship & Enablement:

- Coach designers and developers on design system usage and best practices.

- Conduct training sessions and create documentation for enterprise-wide adoption.

Required Qualifications:

- Bachelor's or Master's degree in Design, HCI, or related field (or equivalent experience).

- Minimum 10 years in UX design, with at least 3-5 years focused on design systems.

- Proven experience in financial services or other highly regulated industries.

- Expertise in design system architecture, governance, and scalability.

- Deep knowledge of design tokens, Token Studio, and component libraries.

- Proficiency in Figma and other modern design tools; familiarity with front-end technologies (React, CSS frameworks).

Preferred Qualifications:

- Experience with multi-brand or multi-LOB design systems in large organizations.

- Familiarity with WCAG accessibility standards and compliance requirements.

- Certification in Design Systems or DesignOps methodologies.

Leadership:

- Ability to influence senior stakeholders and drive enterprise-wide adoption.

- Strong communication and collaboration skills across design and engineering teams.

Cultural Fit & Leadership Competencies:

- System Thinker: Approaches design with scalability and maintainability in mind.

- Collaborative Leader: Builds strong partnerships across design, engineering, and business teams.

- Innovator: Continuously seeks opportunities to modernize and optimize design practices.

- Empathy & Advocacy: Balances user needs with technical and business constraints.

- Operational Excellence: Drives process improvements and ensures high-quality deliverables.