About Aramya:

Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. Our company is well-funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans.

Aramya is a 100 Cr+ NMV fashion and lifestyle company backed by Accel and Z47. We're building a customer-led portfolio: Aramya (daily wear), Tavira by Aramya (festive), and a new brand in stealth, going live in H2 2026.

Current retail footprint: 16 stores in Bengaluru + 2 stores in Hyderabad (and a few more are yet to go live).

Opening next: Hyderabad and Chennai. Pune, Ahmedabad and Mumbai in the pipeline.

Website: https://aramya.in/

Our Team: https://shorturl.at/l6u

About the Role:

We are looking for a high-ownership, execution-focused passionate individual to join our team as a Retail Operations Lead to drive and scale a world-class offline retail experience across our North region store network.

This role goes beyond managing stores - it is about owning regional performance end-to-end, driving consistency, conversion, and customer delight across every touchpoint, while building strong operational systems and teams that can scale rapidly.

You will work closely with cross-functional teams and own end-to-end store performance across the region - from customer experience and SOP adherence to team productivity and inventory discipline.

Key Responsibilities:

1. Customer Experience and NPS Ownership:

- Own and consistently improve NPS across all stores in the North region.

- Ensure a superior, consistent, and differentiated in-store experience aligned with brand values.

- Translate customer feedback and insights into actionable improvements across stores.

- Drive a culture of customer obsession within store teams.

2. Operational Excellence and SOP Adherence:

- Design, implement, and enforce robust daily SOPs across all North region stores.

- Ensure discipline in store opening/closing, VM upkeep, trial room experience, billing hygiene, and service standards.

- Conduct regular audits and reviews to maintain execution quality.

- Build systems that ensure consistency without heavy central intervention.

3. Conversion and Store Productivity:

- Drive store conversion across the region through strong on-ground execution.

- Enable teams with clear selling frameworks, training, and daily targets.

- Identify and act on levers like walk-in quality, staff engagement, VM, and assisted selling.

- Track and improve key store metrics: conversion, AOV, UPT, and Revenue per sqft.

4. Inventory and Merchandising Discipline:

- Ensure optimal inventory availability across sizes and key styles in all stores.

- Drive strong inventory hygiene through defined refresh cycles and SOPs.

- Minimize dead inventory while maximizing sell-through.

5. Team Building and Performance Culture:

- Hire, train, and manage high-performing store teams across the region.

- Build strong store leadership through capable Store Managers.

- Drive retention through clear growth paths, feedback systems, and recognition.

- Design and implement effective incentive structures aligned with business goals.

6. Scaling Store Operations:

- Build scalable systems and processes to support rapid expansion across the North region.

- Ensure consistency in execution across all locations as the network grows.

- Support new store launches - from pre-opening readiness to post-launch stabilization.

- Continuously improve playbooks for store operations, staffing, and performance.

7. Data and Performance Management:

- Track, analyze, and act on store-level data and KPIs across the region.

- Identify trends, gaps, and opportunities across locations.

- Drive accountability through structured reviews and performance tracking.

- Use data to inform decisions on staffing, inventory, and operations.

Key Skills and Qualifications:

- 5 - 8 years of experience in retail operations, preferably in fashion/lifestyle.

- Proven experience in managing multi-store operations across a region.

- Strong bias for action and high ownership mindset.

- Deep understanding of retail metrics and store-level levers.

- Ability to build systems, not just manage day-to-day operations.

- Strong people leadership and team-building capabilities.

- Comfort working in an agile and fast-paced, high-growth environment.