Dreamcast - Manager - Customer Success

About The Opportunity:

- We are a dynamic player in the event technology sector, specializing in creating engaging and immersive event experiences through innovative tech solutions.

- Operating on-site in India, we are committed to providing exceptional client servicing and cutting-edge event solutions that set industry benchmarks.

Role & Responsibilities:

- Manage end-to-end client relationships by understanding client needs and translating them into actionable event strategies related to Exhibitions, Conferences etc.

- Coordinate with cross-functional teams including technical, production, and creative to ensure timely delivery of event solutions.

- Serve as the primary point of contact for clients, addressing queries and resolving issues promptly.

- Oversee the planning and execution of events, ensuring all aspects align with client expectations and industry standards.

- Monitor event progress, gather feedback, and develop actionable insights to drive continuous improvement in service delivery.

- Maintain comprehensive reports and documentation on client interactions and event outcomes.

Skills & Qualifications:

Must-Have:

- Proven experience in client servicing and account management within the event technology, Exhibitions, Conferences or related industry.

Must-Have:

- Strong interpersonal and communication skills with a knack for building lasting client relationships.

Must-Have:

- Ability to manage multiple projects simultaneously and coordinate effectively with diverse teams.

Preferred:

- Experience in planning and executing events or large-scale projects, with an understanding of event tech software and solutions.

Preferred:

- Demonstrated problem-solving skills with an analytical mindset and attention to detail.

- Familiarity with client feedback systems and performance metrics to drive service improvements.