Health insurance

Child care facility

Hindustan Ports Reviews by Employees

DGM - CRM Description: Position Name : DGM CRM Key Responsibilities: - Manage the CRM team - Administration, Governance, Training etc - Provide dashboards to leadership with business intelligence based on which reviews and actions can be taken - Ensure adoption, governance and usage with all Business Units and making data/intelligence a part of the review process - Responsible for maintaining the CRM system including updates, enhancements, building reports, managing dashboards, workflows, and security. - Manage licenses for users and ensuring usage of the same - Creating or updating training manuals for every process in CRM - Enforcing new and existing user adoption by monitoring login history - Proactively call out for queries / doubts with the relevant stakeholders involved/ identifying & communicating error made by users to ensure it gets corrected and trained to avoid repetition - Ensuring help-desk support to all system users and escalating to I/T if required. - Working with I/T on development/enhancement implementation and back-end integration - Provide ideas and suggestions in improving the process & support documenting of new procedures. - Ensure timely completion of tasks with accuracy of the data as per instructions and business needs Skills and Competencies: - 10-15 Yrs Experience in CRM - Should have background of analytical skills - Stakeholder Management - Kiosk Management - Understand sales and commercial process - Preferably from Logistics / Service Industry Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.

Mumbai

DP World - DGM - CRM System 

Job Description for DP World - DGM - CRM System  in HINDUSTAN PORTS PRIVATE LIMITED in  Mumbai for (10-15) years of experience. Apply Now!