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Develop, assess, and implement financial objectives and operational policy; Act as key advisor on resource enhancement and operational policy, providing guidance, education, and training; Oversee and assist management with annual budgeting, works towards reducing cost and in resource allocation; Utilize metrics to assess and drive operational performance, ensuring objectives are met 1. BAU Planning - Drive overall operations, design SLAs, TATs to reduce the error rate and keep within the agreed benchmark - Set up processes for the digital lending business and enjoying hands on experience in managing LOS, Virtual Assistant, Salesforce Service cloud and Customer Insights - Ensure new processes to provide error free transaction support and adhere to traditional regulatory requirements required by RBI - Guide & train the team on new process and integrations to increase efficiency and output 2. Stakeholder Management & New Channel Partner Onboarding - Identify the needs of the channel partners and help them design processes to support business between both the organizations - Design new processes to improve the interaction of systems from process point of view to reduce the lapse in the overall process - Develop constructive and cooperative working relationships with our channel partners and maintaining them over time 3. Integrations - Identify the needs of the channel partners and help them design processes to support business between both the organizations. - Design new processes to improve the interaction of systems from process point of view to reduce the lapse in the overall process. 4. Process enhancements & improvements - Collaborate with Business, Compliance, Risk and Technology functions and responsible for GL control and regulatory reporting for the Consumer Business - Monitors Surveillance across Fintech Partners from KYC and AML perspective and helps in process innovation to reduce cost and faster addressal of the customer's need. - Design and innovate existing process within the department to identify and implemented technology that can push towards paperless journey for the customers experience. 5. Vendor & Cost Management - Ensure cost control through an ongoing business process re-engineering projects, increased productivity, and vendors re-negotiations wherever changes are required. - Analyze internal staff costing to control expenses and for better manpower planning. 6. Team Management - Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, - or in person. - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance - Guide & train the team on new process and integrations to increase efficiency and output. - Support team on Skill improvement wherever required. Educational Qualifications: a) Qualifications: Minimum Qualification required: Diploma / Postgraduate: b) Work Experience: - Minimum 7 years of experience - Should have Banking & Lending operations background. - Should have updated knowledge of lending process and solutions available for digital lending platforms. - Exposure of Stakeholder and team management Experience in designing and maintaining the process Governance framework is additional. - Sound knowledge of Operational Framework, Regulatory Requirements, and industry practices in digital lending. - Strong Analytical Skills and Vendor management experience.

Delhi NCR

DMI Finance - Senior Manager - Consumer Operations - Digital Retail Lending 

Job Description for DMI Finance - Senior Manager - Consumer Operations - Digital Retail Lending  in DMI Finance Private Limited in  Delhi NCR for (7-10) years of experience. Apply Now!

DMI Finance - Senior Manager - Consumer Operations - Digital Retail Lending  | iimjobs.com