Divisional Service Manager - Machinery Division

Job Title: Divisional Service Manager - Machinery Division

Client: Prominent business conglomerate

Employment type: Permanent

Location: Onsite in Dammam, KSA

Experience level: 10+ years

Role Overview:

Our client, a prominent business conglomerate, is seeking an experienced Divisional Service Manager to drive the growth of service market share (service exploration %) across the installed base. The role will be responsible for ensuring profitable, productive, and compliant service operations across all regions in Saudi Arabia.

The role owns the Service divisional P&L and defines the service operating model, standards, pricing, and capability framework required to deliver customer uptime, aftermarket profitability, and long-term lifecycle value.

Key Responsibilities and Accountabilities:

Service Market Share & Growth:

- Grow service exploration % across the installed base for all represented OEMs

- Expand preventive maintenance, contract coverage, and lifecycle services

- Convert reactive customers into structured service relationships

Service P&L Ownership:

- Full accountability for the Service divisional P&L

- Ownership of labour revenue, margins, productivity, recovery, and absorption

- Define labour rate structures and service pricing models

Service Strategy & Operating Standards:

- Define and govern the divisional service strategy

- Establish standard operating procedures for workshops and field service

- Ensure alignment with OEM service standards and customer uptime expectations

Capability & Productivity:

- Define technician productivity and utilisation standards

- Own service training and capability development frameworks

- Ensure service capacity supports growth and quality objectives

Financial & AR Discipline:

- Ensure service operations support strong billing and cash discipline

- Work closely with Finance to minimise service-related AR risk

Compliance, ISO & Audit:

- Functional owner of Service compliance under ISO 9001 and ISO 14001

- Own closure of Service-related audit findings

- Ensure sustained compliance beyond audit events Skills

Competencies & Attributes:

- Strong aftermarket and service leadership credibility

- Deep understanding of service economics and productivity models

- Structured, disciplined, and standards-driven

- Strong financial and governance awareness

- Effective matrix operator

Experience & Qualifications:

- 10+ years of experience in service leadership within machinery or capital equipment industries

- Proven accountability for Service P&L and installed-base growth

- Experience in ISO-certified, audited environments

- Engineering or technical degree required