About Divami:

Divami is a business and technology consulting firm that specialises in delivering experience-led, decision-intelligence systems for mid-market and enterprise clients globally. Our engagements sit at the intersection of AI, design, data, and digital product engineering helping clients not just build better products, but make better decisions.

We work as strategic partners embedded in our clients' challenges, accountable for outcomes, and relentless about creating measurable value. As we scale our client portfolio, we are looking for a Delivery Manager who brings the rigour of a management consultant and the execution instincts of a seasoned delivery leader.

About the Role:

This is not a traditional project manager role. You will operate as a client-facing Engagement Manager the single accountable person for outcomes across complex, often ambiguous multi-disciplinary engagements spanning design, engineering, and AI/data.

You will be the strategic bridge between Divami's delivery capability and the client's business goals. That means structuring problems before solving them, managing senior stakeholders like a trusted advisor, owning commercial health, and ensuring every engagement creates tangible, defensible value for the client.

If you have come from a consulting background Big 4, boutique digital consultancy, or an in-house strategy/transformation role and have developed strong delivery muscles, this role is built for you.

Key Responsibilities:

1. Engagement Leadership & Outcome Ownership:

- Own the end-to-end success of client engagements from problem definition and scoping through execution, delivery, and value realisation.

- Translate ambiguous, evolving business problems into structured execution plans with clear scope, milestones, and measurable success criteria.

- Continuously assess whether the engagement is delivering meaningful value; course-correct strategy, resourcing, or approach when needed.

- Operate with a consulting mindset challenge assumptions, pressure-test plans, and ensure decisions are grounded in client business outcomes, not just delivery activity.

2. Client Partnership & Stakeholder Advisory:

- Build trusted advisor relationships with senior client stakeholders VPs, Directors, and C-suite sponsors guiding decisions, surfacing trade-offs, and managing expectations with clarity and confidence.

- Lead structured client conversations: discovery workshops, weekly governance reviews, quarterly business reviews (QBRs), and executive briefings.

- Identify early signals of stakeholder misalignment or shifting priorities, and navigate them proactively before they become delivery risks.

- Position Divami as a long-term strategic partner, not a vendor by consistently demonstrating thought leadership, reliability, and business impact.

3. Cross-Functional Delivery Leadership:

- Lead and orchestrate cross-functional teams across UX design, product engineering, AI/ML, and data ensuring aligned, efficient execution across disciplines.

- Bridge the gap between business intent and technical implementation fluent enough in tech to challenge approach, not just report status.

- Remove blockers, resolve intra-team conflicts, and create the conditions for high-performing teams to do their best work.

- Work with Practice Leads and Technical Architects to ensure delivery quality meets enterprise-grade standards.

4. Scope, Planning & Commercial Ownership:

- Define, baseline, and manage scope with discipline ensuring alignment between client expectations, delivery capacity, and commercial agreements.

- Own the commercial health of engagements: track margin, flag risks early, and manage scope creep through structured change control.

- Identify and pursue account growth opportunities expanding the engagement scope based on delivered value and evolving client needs.

- Contribute to commercial proposals, SOWs, and engagement structuring for new or expanding accounts.

5. Structured Problem-Solving & Decision Facilitation:

- Apply consulting frameworks (issue trees, hypothesis-led thinking, prioritisation matrices) to structure ambiguous problems and bring clarity to delivery decisions.

- Facilitate alignment workshops, trade-off discussions, and prioritisation sessions with client and internal teams.

- Prepare and present crisp, insight-driven executive communication status reports, delivery health dashboards, risk registers, and impact summaries.

6. Risk Management & Escalation Ownership:

- Proactively identify and manage risks across scope, stakeholders, technical dependencies, and execution maintaining a live risk register with mitigation plans.

- Act as the primary escalation point for complex delivery challenges; resolve issues with speed, ownership, and minimal disruption to client relationships.

- Distinguish between delivery noise and genuine engagement-level risks; communicate both with appropriate urgency.

7. Adoption, Change Management & Value Realisation:

- Ensure delivered solutions are not just launched but actively adopted partnering with clients on change enablement, user rollout, and stakeholder onboarding.

- Define value realisation metrics upfront; track and communicate impact post-delivery to reinforce the business case for continued investment.

- Drive organisational change conversations with client teams, particularly in AI/data adoption contexts where process change is central to value.

8. Delivery Maturity & Practice Contribution:

- Codify learnings from engagements into reusable delivery frameworks, templates, and best practices for Divami's consulting practice.

- Identify opportunities to improve delivery efficiency, team productivity, and engagement outcomes and lead those improvements, not just recommend them.

- Mentor and coach junior delivery professionals; help build a high-performance delivery culture at Divami.

Experience & Background:

- 10+ years of overall experience, with at least 5+ years in delivery leadership or engagement management within IT services, digital consulting, management consulting, or product engineering environments.

- Proven track record managing mid-market or enterprise client engagements, ideally spanning design, product, engineering, and/or AI/data initiatives.

- Demonstrable experience operating in ambiguity managing evolving scope, shifting stakeholder priorities, and multi-workstream complexity.

- Background in or strong exposure to business consulting (Big 4, boutique digital, or in-house strategy/transformation) highly valued.

- Experience with commercial ownership: P&L awareness, margin management, SOW structuring, and account growth.

- MBA or equivalent business/management qualification preferred, not mandatory.

Core Capabilities:

The ideal candidate will demonstrate strength across these six dimensions:

a. Client & Stakeholder Advisory: Ability to build trust with senior client stakeholders, navigate organisational dynamics, and influence without authority.

b. Structured Problem-Solving: Consulting-grade ability to decompose ambiguous problems, develop hypotheses, and drive structured decisions.

c. Delivery & Execution Rigour: Hands-on experience establishing governance, managing delivery health, and driving cross-functional teams to outcomes.

d. Commercial & Business Acumen: Fluency in commercial agreements, scope control, margin management, and account growth conversations.

e. Risk Ownership & Escalation Judgment: Proactive risk identification, clear escalation pathways, and ability to manage crisis without losing client confidence.

f. Communication & Executive Presence: Polished, concise communicator equally effective in a C-suite briefing and a team standup.

Technology Fluency (Context, Not Requirement):

This role does not require hands-on technical expertise. However, credibility in client conversations depends on working fluency across the technology landscape Divami operates in. You should be comfortable discussing:

a. AI/ML & Intelligent Systems: LLMs, generative AI applications, RAG architectures, AI-driven automation, and the business case for AI adoption. Ability to challenge AI roadmaps and identify hype vs. value.

b. Digital Product & UX Engineering: Product discovery, design systems, UX research, frontend/backend development cycles, and the trade-offs inherent in product-led engagements.

c. Data Platforms & Analytics: Data pipeline design, dashboards, business intelligence tools, and what it takes to turn data into decisions. Comfort with concepts like data governance and data quality.

d. Cloud & Infrastructure: High-level familiarity with cloud platforms (AWS, Azure, GCP) enough to understand deployment complexity, scalability considerations, and cost implications.

e. Delivery & Collaboration Tooling: Proficiency with Agile/Scrum/Kanban methodologies. Hands-on use of tools such as Jira, Confluence, Notion, Figma (review), and delivery dashboards.

f. Enterprise Systems Context: Awareness of how large organizations integrate new digital/AI products with existing ERP, CRM, or legacy systems and the change complexity that creates.

Nice to Have:

- Direct experience delivering AI/ML or data platform engagements in a consulting or services capacity.

- Exposure to design-led or product-centric delivery environments where UX is a primary workstream.

- Experience contributing to pre-sales, RFP responses, or client proposals.

- Familiarity with value-based delivery models or outcome-based commercial structures.

- PMP, PRINCE2, SAFe, or equivalent delivery certifications.

Why Join Divami:

At Divami, you will not manage projects in a back-office function. You will sit at the centre of our most strategic client relationships operating as the face of Divami's delivery capability and a trusted advisor to our clients' leadership teams.

You will work on genuinely complex, multi-disciplinary engagements where AI, design, and engineering intersect the kind of work that changes how organizations operate. You will have the autonomy to shape how we deliver, the mandate to build long-term client partnerships, and the opportunity to grow into a senior leadership role as Divami scales.

"Let's engineer tomorrow, together."