Health insurance

Job/Soft skill training

Cafeteria

Child care facility

Free meal

International/On-site exposure

Office cab/shuttle

Professional degree assistance

MSD Pharmaceuticals Reviews by Employees

Therapy Manager

Senior Therapy Manager

Territory Business Manager

Therapy Business Manager

Business Manager

Lead Therapy Manager

Area Business Manager 

Senior Manager

Associate Director

Manager

Director, Transactional Quality & training Location - Mumbai/Bangalore - 80 % Transactional Quality and 20 % training role - Should have worked for Domestic BPO's - 17+ years of quality & training experience in Domestic BPO's with good exposure to managing large teams across domain and locations. - Expert in Transactional Quality & Training Role : This role will be responsible to lead the quality & training teams across all domestic clients /engagements for multiple locations and businesses. Is expected to own and govern end to end quality assurance & training process across all stages of the business Responsibilities : - Develop/deploy the tools, reporting and infrastructure for an outstanding quality assurance program. - Conduct and Drive root cause analysis insights to improve cross functional service processes - Drive operational excellence & process change management, re-engineering towards sustainable growth and improvement - Provide Training and quality support, development of metrics and dashboards in line with customer requirements - Build predictable insight models that lets the business stay ahead of curve - Responsible to build capability for problem solving in the organization - Resolve all performance quality related issues in a sustainable manner

Mumbai

Bangalore

Director - Transactional Quality & Training - BPO 

Job Description for Director - Transactional Quality & Training - BPO  in MSD PHARMACEUTICALS PRIVATE LIMITED in  Mumbai Bangalore for (17-27) years of experience. Apply Now!

Director - Transactional Quality & Training - BPO  | iimjobs.com