GM / Head Technology - CXM / RPA / Program Management - MNC BPO Position Overview: Expertise in project management methodologies (Waterfall, Agile), technology, and operational excellence. They will excel in building high-performing technical teams, delivering innovative solutions, and driving business growth through technology. They will interact with the client to understand the technical need and provide solutions around the requirement. Responsibilities: - Establish and scale technology capabilities, including CXM, RPA, open-source technologies, and CMS platforms. - Set strategic direction for product and service development to align with business goals. - Drive transformation and operational efficiency by implementing ITIL best practices and Six Sigma principles. - Lead the development of technology roadmaps, ensuring cost optimization and future readiness. - Manage large-scale technology projects, including transitions, software development, and system administration. - Develop and execute project plans, monitor progress, and report to stakeholders. - Handle end-to-end delivery across technologies like LAMP, .NET, SharePoint, UiPath, and Java. - Architect and deliver solutions using RPA tools, open-source platforms, CMS technologies, and modern web frameworks. - Oversee system integrations, automation, and development of innovative solutions. - Engage with clients and internal stakeholders across regions (US, UK, AU, India) to align delivery with expectations. - Collaborate with vendors like Google, AWS, and Microsoft for cost-effective IT solutions. Required Skills and Competencies: - Currently working with MNC BPO as GM / Head with 15+ years' experience with expertise in project management frameworks (PMP, Scrum, Agile). - Strong experience in RPA, LAMP stack, CMS platforms (AEM, Sitecore, Drupal), and system administration. - Proven ability to manage diverse teams, deliver defect-free projects, and scale operations rapidly. - Knowledge of ITIL, Six Sigma, and change management best practices. Qualifications and Certifications preferred: - BE/BTech/MCA in Computer Science - PMP certified - Certified Scrum Master (Scrum Alliance), ITIL v3 Foundation. Preferred Experience: - Successfully built and scaled CXM teams, contributing to multimillion-dollar revenues. - Delivered and lead multiple projects. Interested candidates can mail their profiles to jpabhishek@searchlight.co.in or call us on 040-35596951 / 8977001402.

Mumbai

Director/Technology Head - LAMP Stack/Drupal - CXM/RPA/Program Management - BPO 

Job Description for Director/Technology Head - LAMP Stack/Drupal - CXM/RPA/Program Management - BPO  in Searchlight in  Mumbai for (15-20) years of experience. Apply Now!