Role Overview:

This leadership position is responsible for establishing and leading the PMO function for a Global Capability Center (GCC) in India. The role reports to the Head of India operations and collaborates with U.S.-based enablement teams and sub-divisional leaders to drive program governance, execution, tracking, and alignment between global strategy and India operations. The position also includes shaping the India workforce strategy and managing the external vendor responsible for the Build-Operate-Transfer (BOT) construct.

Core Competencies:

Program & Portfolio Management:

- Expertise in leading large-scale, cross-functional technology programs and establishing robust PMO structures, including governance, metrics, and operational health reviews.

Strategic Execution & Roadmapping:

- Ability to convert global strategies into executable local plans, align multi-year roadmaps, and ensure delivery of key milestones.

Workforce Strategy & Talent Planning:

- Understanding of workforce planning and talent ramp-up aligned to business growth. Coordinates with HR and India leadership to implement hiring strategies, location ramp plans, and skills forecasting.

Vendor Management & BOT Oversight:

- Direct accountability for overseeing the performance and transition of the BOT partner. Ensures alignment with contractual obligations, delivery milestones, knowledge transfer, and cost transparency.

Global Stakeholder Collaboration:

- Strong relationship and influence management across global and India leadership. Comfortable operating in matrixed models with dotted-line accountability.

Governance & Risk Management:

- Proficiency in governance structures, risk registers, issue management, and escalation protocols. Promotes transparency and accountability through structured reporting.

Tooling & Reporting Excellence:

- Comfort with tools such as JIRA, Confluence, and dashboarding platforms to provide real-time visibility and enable data-driven decisions.

Executive Communication & Influence:

- Clear communicator who crafts concise executive updates, leads steering reviews, and presents risk and progress narratives with confidence.

Ideal Experience:

- 12-18 years of experience in program/portfolio management roles in global technology organizations

- Experience setting up or leading a PMO office, preferably in building and scaling GCCs

- Direct experience managing BOT models or large vendor partnerships for capability build

- Exposure to workforce strategy development in partnership with HR, finance, and business stakeholders

- Strong familiarity with enterprise delivery models (Agile, Hybrid) and cross-functional coordination

- Experience in stakeholder-facing roles with direct interaction with U.S. teams or enterprise headquarters

- Skilled at managing delivery risk, budget oversight, and vendor governance simultaneously