Director - Shipping & Logistics Operations

Director - Shipping & Logistics Operations

Description:

Position : Director Operations

Reporting to : Managing Director

Location: Mumbai

ROLE REQUIREMENTS

Qualification & Skills: Science Graduate, Master Mariner / Chief Officer with Commercial & Operational knowledge including Shipping laws and practices.

Experience: 20-25 Years of Industry Experience out of which 07 years in Leadership Role. ( Leadership Exp years not mandatory)

Technical Knowledge & Skills Behavioral Knowledge & Skills

- Excellent knowledge of Shipping industry & Networking skill

- Operational knowledge of Terminal, Ports, Vessels and Cargo

- Marine Safety

- Vendor management.

- Working knowledge of Custom Regulations and Merchant Shipping Act

- Inland Operations - Leadership Skill with humanitarian touch

- Team First

- Safety conscious with discipline

- High integrity

- High quality of interpersonal skill

- Good communication skill

- Good judgement and accountability

- Team Governance Knowledge

- Risk Management

Key Responsibilities:

Overall Operations Leadership:

- Lead end-to-end shipping & Logistics across India (ports, ICDs, CFS, depots), ensuring seamless execution and driving continuous improvement

Vessel & Port Operations:

- Coordinate with ports, terminals, and marine authorities for berthing, loading/unloading, and manage stowage planning, productivity, schedules, safety requirement and cost.

Container & Equipment Management:

- Ensure optimal container utilization and availability, oversee maintenance, manage inventory includes LSC and control related costs (detention, demurrage, etc.)

Inland Logistics & Network Operations:

- Manage entire Inland Container movement includes inventory, quality of the product & procurement, Schedule and cost.

Service Delivery & Customer Operations:

- Ensure on-time performance and documentation accuracy

- Address escalations with clients and improve customer experience via automation

Regulatory, Compliance & Safety:

- Ensure compliance with Indian customs, DG shipping, and safety/environmental standards

- Monitor compliance for all cargo types, including hazardous goods and special cargo.

Vendor & Stakeholder Management:

- Manage contracts and SLAs with terminals and transporters

- Build strong partnerships with port authorities and regulatory bodies

Cost & Budget Management:

- Drive cost optimization in port & inland operations, trucking, and container repositioning

- Develop budgets and monitor financial targets

Digitalization & Process Improvement:

- Implement digital tools (tracking, e-documentation, automation) to reduce manual processes and raise operational efficiency.

- Streamline the entire process to include the efficiency by removing the waste.

Team Leadership & Development:

- Lead national operations teams across multiple locations, aligning workforce on KPIs (TAT, port productivity, etc.), and training managers

Erros Resolution & Prevention Plan.

- To provide resolution for the issues & errors by correcting the process and setting up the prevention plan.