Role Overview:
Lead the India Service Sales business, with end-to-end responsibility for revenue growth, profitability, customer relationships, market expansion, and service strategy. The role is a key member of the India leadership team and works closely with APAC and global stakeholders.
Key Responsibilities:
- Own the service sales target and business growth, including profitability.
- Develop and execute the India service sales strategy.
- Increase penetration of the installed base, service contracts, lifecycle services, instruments and consumables.
- Drive new opportunities across enterprise customers, digital services and solution-based offerings.
- Establish strong KPIs, pipeline management, forecasting and performance reviews.
- Lead and develop a team of around 10 people, including 2 managers and 8 individual contributors.
- Build a strong leadership pipeline through coaching, succession planning and talent development.
- Manage senior-level enterprise customer relationships, strategic deals and negotiations.
- Collaborate with Sales, Marketing, Product and Service Delivery teams.
- Align India execution with APAC and global strategy.
Ideal Candidate:
- 15+ years of experience in service sales or commercial leadership.
- Proven experience managing managers and multi-layered teams.
- Strong preference for candidates from Life Sciences, Analytical Instruments or Industrial Equipment.
- Demonstrated ownership of a large-scale service business, with strong revenue growth credentials.
- Strong commercial expertise in pipeline, forecasting, contracts and strategic deal execution.
- Experience working in complex, matrixed, regional or global organizations.
- Strong senior stakeholder and enterprise customer management skills.
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