Qualifications & Skills: - MBA with minimum of 15 years of the overall experience, experience in Techno commercial function. - Ability to effectively handle conflict and stressful situations. - Strong organizational skills; demonstrated ability to handle multiple and changing tasks simultaneously. - Should have strong Leadership skills in order to motivate and lead their team effectively - Should possess strong interpersonal skills, which enables them to communicate with their team, give clear instructions, and provide great customer service - Strong analytical skills and the ability to interpret information from numerous sources to prepare and present reports. - Strong customer service, project management, and quality control skills. - Good resource planning skills. Role Summary: - The Director Service Delivery is responsible for developing, operationalizing and maintaining a strategy for the Cash business. - Partner with key stakeholders & Continuously evaluates and identifies opportunities for optimizing systems, solutions and processes to achieve operational efficiencies and effectiveness. - Maintaining positive relationships with customers. - Identifying customer needs and overseeing service delivery within the business context. - Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. - Managing finances and budgets. - Determining ways to reduce costs without sacrificing customer satisfaction. - Assessing customer feedback and using your creativity to establish, improve, and refine services. - Remaining organized and meeting deadlines. - Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise. - Assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times

Mumbai

Navi Mumbai

Director - Service Delivery - Cash Management & Payment Solutions Firm 

Job Description for Director - Service Delivery - Cash Management & Payment Solutions Firm  in Client of Avant Garde in  Mumbai Navi Mumbai for (15-20) years of experience. Apply Now!