Director/Senior Manager - Oracle - Lead to Revenue

Description:

- Develop and execute the strategic roadmap for Oracle CX solutions across the enterprise

- Champion digital transformation initiatives through innovative leadership

- Strengthen customer engagement by ensuring strong operational governance

- Lead and deliver large-scale Oracle CX transformation programs

- Build, mentor, and inspire a high-performing team focused on innovation and continuous improvement

- Partner effectively with business stakeholders to achieve strategic objectives

- Identify and implement opportunities for process optimization and efficiency gains

- Uphold the highest standards of professional integrity and service excellence

Preferred Qualifications:

- Oracle Cloud certifications in Sales, Service, CPQ, or Marketing

- Experience in industries such as subscription services, telecom, SaaS, utilities, or retail

- Familiarity with Salesforce or other CRM ecosystems

- PMP, Agile, or ITIL certifications

- Hands-on experience with AI/ML-based CX solutions, chatbots, and automation tools

- 1015+ years of experience in CRM/CX technologies