Director - Sales & Service - Manufacturing

Key Responsibilities

1. Sales Leadership

- Lead national sales strategy, annual planning, and execution to deliver aggressive revenue and margin targets.

- Build and manage a high-performing sales organization across regions and verticals.

- Drive channel and distributor performance; expand partner network where needed.

- Strengthen key account management and develop long-term customer relationships.

2. Service & Customer Support Excellence

- Lead the service organization to ensure timely installation, maintenance, troubleshooting, and AMC growth.

- Build strong service KPIs: uptime, TAT, MTTR, customer satisfaction, and NPS.

- Ensure service teams are trained on new products, safety guidelines, and quality standards.

3. Strategic & Cross-Functional Leadership

- Partner with Marketing, Finance, Supply Chain, and Product Management to deliver integrated commercial plans.

- Provide market intelligence and customer insights to support product strategy.

- Support digital initiatives in CRM, service management, and sales productivity.

4. People Leadership

- Coach, mentor, and develop sales & service managers across India.

- Build a culture of accountability, customer-centricity, and continuous improvement.

Ideal Candidate Profile

- 15+ years of experience in Sales/Service leadership roles, preferably in industrial equipment, scientific instruments, lab equipment, automation, or related technology sectors.

- Strong P&L orientation with proven record of scaling businesses.

- Experience managing dispersed teams and dealer networks.

- Ability to drive strategy, execution, and change management.

- Excellent communication, negotiation, and stakeholder management skills.