Director - Sales & Service - Laboratory/Analytical/Process Technology

Director - Sales & Service

Are you a proven commercial leader with deep experience in Sales + Service within diagnostic equipment, industrial instruments, lab equipment, or automation?

Here's a chance to lead the full commercial engine for a fast-growing global technology organisation - covering Sales, Service, Key Accounts, and Channel Networks across India.

What You Will Do

1. Lead Sales Growth:

- Create and implement the national sales strategy.

- Make yearly sales plans and ensure targets are met.

- Build and guide a strong sales team across India.

- Work closely with distributors and partners to grow the business.

- Manage key customers and build long-term relationships.

2. Lead Service & Customer Support

- Oversee service activities like installation, maintenance, repairs, and AMC renewals.

- Improve service performance metrics like uptime, turnaround time, MTTR, and NPS.

- Ensure service teams are trained on products and safety.

3. Drive Cross-Functional Strategy

- Work with marketing, finance, supply chain, and product teams.

- Share customer insights to help improve products.

- Support digital tools like CRM, sales automation, and service platforms.

4. Lead & Develop Teams

- Mentor sales and service leaders across India.

- Build a culture focused on accountability, customer-first mindset, and continuous improvement.

Ideal Candidate Profile:

- 14-18 years of experience in Sales/Service leadership roles.

- Strong background in diagnostic equipment, laboratory instruments, industrial equipment, automation, or similar tech domains.

- Proven track record in business scaling, dealer/distributor management & P&L ownership.

- Excellent communication, negotiation & strategic execution skills.