Role Summary:

We are hiring a Director-level Regional Delivery & Consulting Leader to lead delivery across a portfolio of engagements within B2C-heavy industries-Airlines/Aviation, Transportation, and Hospitality (with BFSI and TMT as a plus). This is a senior role for a leader who has already operated at regional delivery scale-owning a book of 20-30 accounts and leading 400-500 consultants across multiple engagements, with several delivery/engagement leaders reporting in.

This role blends regional delivery leadership + consulting problem solving + commercial ownership. You will bring McKinsey-grade command in structured thinking, executive communication, and packaging-turning complexity into crisp narratives, decisions, and measurable outcomes.

A key expectation is that you understand the concept of "delivery-led growth": using excellent delivery, proactive value creation, and stakeholder trust as the engine to expand scope, win new work, and grow revenue/margins.

What You Will Own (End-to-End):

- Regional delivery health across a portfolio: predictability, quality, reliability, governance, and risk management

- Stakeholder trust with senior client and internal leadership through crisp communication and control

- Commercial outcomes: account/portfolio P&L, margins, utilization, revenue realization, forecasting accuracy

- Delivery-led growth: pipeline creation from delivery insights, account expansion, renewals, and new initiatives

- Leadership bench & org scale: hiring, capability building, developing delivery leaders, retention, culture

Key Responsibilities:

1) Regional Delivery Leadership (Portfolio at Scale):

- Own delivery across a region/portfolio spanning 20-30 accounts and 400-500 consultants, distributed across multiple engagements and workstreams.

- Lead and develop a leadership layer under you (e.g., Engagement Directors/Delivery Managers/Program Managers/PMO Heads/Practice Leads).

- Establish a consistent operating model: governance, program controls, reporting standards, quality gates, and escalation mechanisms.

- Run regional delivery reviews and portfolio health cadence: delivery status, risks, staffing health, financial performance, and client sentiment.

- Act as the escalation owner for critical programs: stabilize, re-plan, recover, and rebuild trust.

2) Consulting-Led Value Creation (McKinsey-Grade):

- Lead executive-level discovery, problem framing, and transformation roadmaps-turning ambiguous asks into structured outcomes.

- Drive value creation across B2C journeys and operations: conversion, reliability, digital adoption, retention, loyalty, personalization, operational efficiency, and servicing improvements.

- Shape solutions and programs end-to-end: outcomes, approach, architecture direction, resourcing, estimates, milestones, and risk plans.

- Produce executive-ready communication: decision memos, steering packs, QBR narratives, and "one-page" outcomes.

3) Delivery-Led Growth (Core Expectation):

- Use delivery as the growth engine: spot whitespace, propose innovations, and convert value opportunities into scope expansion.

- Partner with Sales/Account leadership to build and close pipeline: renewals, expansions, and new program wins.

- Build stakeholder maps and relationship strategy across accounts; increase executive coverage and influence.

- Drive disciplined proposal/SOW creation with clear outcomes, commercials, and delivery plans.

4) Commercial Ownership (P&L + Forecasting):

- Own portfolio economics: revenue realization, gross margin, utilization, bench management, billing hygiene, and leakage control.

- Drive forecasting accuracy and quarterly planning (revenue, margin, headcount, hiring, ramp-down/ramp-up).

- Ensure strong contract discipline: scope control, change orders, and commercial negotiations support.

5) Organization Leadership, Talent & Scaling:

- Lead hiring strategy and capacity planning across the portfolio; set a high bar for leadership roles.

- Develop and retain talent: leadership coaching, performance management, succession planning, and training plans.

- Create repeatable delivery playbooks: estimation, governance, release readiness, quality strategy, incident response alignment.

- Drive culture: transparency, accountability, client empathy, and high standards without burnout.

Leadership DNA (Non-Negotiables):

Smart + high-judgment: synthesizes quickly, makes good calls with incomplete information.

Sharp shooter + calm operator: decisive, outcome-driven, closes loops; steady during crises.

Empathetic but firm: high standards with human leadership and clear accountability.

Opinionated consultant: has a point of view, can push back, and influences decisions responsibly.

McKinsey-grade communication & packaging: structured narratives, crisp writing, executive-ready decks/memos.

Systems builder: scales governance, metrics, and playbooks across 20-30 accounts-not heroics.

Required Qualifications:

- 15-22+ years in technology consulting / services with proven regional delivery ownership.

- Demonstrated leadership managing 20-30 accounts and 400-500 consultants across engagements, including multiple leaders reporting in.

- Strong experience with program governance, escalations, recovery planning, and portfolio operating models.

- Strong commercial ownership: margin, utilization, realization, forecasting, scope control, and change orders.

- Proven solution shaping: discovery - roadmap/business case - proposal/SOW - delivery execution.

- Excellent people leadership: hiring, performance management, succession planning, and retention.

Preferred Industry Experience:

- Strong preference: Airlines/Aviation, Transportation, Hospitality with B2C digital exposure.

- Plus: BFSI and/or TMT (high-scale, high-reliability, multi-stakeholder environments).

- KPIs & Scorecard (What You'll Be Measured On)

A) Portfolio Delivery Health

Portfolio predictability: on-time milestones/releases; schedule variance

Delivery governance adoption across accounts (% accounts on standard cadence/dashboards)

RAID ageing and closure rate across portfolio

Escalation rate trend; time-to-stabilize troubled engagements

Delivery maturity uplift (playbook adoption, audit outcomes, compliance to standards)

B) Quality & Reliability

Defect leakage trend (UAT - Prod), severity-weighted

Regression cycle time reduction; automation coverage trend

Production incidents trend and MTTR improvement (where applicable)

SLO/SLA adherence and stability metrics (latency, error rates, crash-free sessions for B2C)

C) Stakeholder Trust & Engagement

CSAT / exec confidence score (quarterly pulse)

Governance effectiveness: decision velocity, action closure rate

"No surprises" metric: early risk visibility vs late-stage surprises

Net retention of accounts (renewals, relationship health indicators)

D) Commercial / P&L

Revenue realization and leakage control

Gross margin / contribution margin performance

Utilization + bench control across portfolio

Forecast accuracy (monthly/quarterly)

Change order conversion rate and expansion revenue

E) Talent & Leadership Bench

Time-to-fill critical roles (especially leadership)

90-day success rate of key hires; attrition in critical pods

Leadership bench readiness (succession coverage for key roles)

Team engagement signals (pulse surveys, retention, manager effectiveness)

F) Delivery-Led Growth

Pipeline generated from delivery insights (qualified opportunities)

Expansion revenue and cross-sell/upsell conversion rate

Executive coverage increase across priority accounts

New initiatives shaped (business cases / roadmaps accepted)

What Success Looks Like (First 90-180 Days)

Portfolio operating model established (cadence, dashboards, governance) across accounts

Escalations reduced; troubled engagements stabilized with recovery plans

Hiring and leadership bench strengthened; clear org design under you

Pipeline created via delivery-led growth: 3-6 qualified opportunities shaped

Improved portfolio economics: better realization, margin protection, lower leakage

Executive trust established through crisp "McKinsey-grade" narratives and control

Title Variants (Internal Fit)

Director - Regional Delivery & Consulting Leader (B2C Industries)

Director - Portfolio Delivery Leader (Airlines/Aviation/Transport/Hospitality | BFSI/TMT plus)

Director - Delivery & Value (Regional Owner)