Exp: 10-12 years

Location: Mohali

About NOS:

Nath Outsourcing Solutions (NOS) is a leading provider of end-to-end solutions for the US Healthcare industry. Since 2003, we have been helping clients optimize their Revenue Cycle Management (RCM) operations-empowering them to improve financial performance while focusing on quality patient care.

We're Growing Our Leadership Team!

Are you a strategic, growth-oriented leader passionate about transforming US Healthcare RCM operations? NOS is expanding and looking for a dynamic Director of Operations - RCM to drive operational excellence, client success, and organizational growth.

Role Overview:

The Director of Operations - RCM will serve as a visionary leader responsible for the overall strategy, performance, and profitability (P&L) of the RCM division. This role requires a strong blend of strategic insight, operational expertise, and leadership capability to scale processes, maximize revenue outcomes, and elevate client satisfaction.

Key Responsibilities

1. Strategic Leadership:

- Develop and execute the strategic roadmap for the RCM division aligned with the organization's long-term goals.

- Lead initiatives to enhance operational efficiency, service delivery, and client outcomes.

- Identify growth opportunities and implement best practices across all service lines.

2. P&L & Financial Management

- Own the division's P&L and ensure revenue and profitability targets are met.

- Manage budgets, forecast financial performance, and drive cost optimization.

- Improve financial metrics by reducing denials, increasing clean claim rates, and accelerating collections.

3. Operational Excellence:

- Oversee end-to-end RCM operations, ensuring accuracy, compliance, and high productivity.

- Implement automation, analytics, and process improvement strategies for scalability.

- Monitor KPIs, SLAs, and quality benchmarks to ensure peak performance.

4. Leadership & Team Development

- Lead, mentor, and inspire a large team of managers, supervisors, and RCM specialists.

- Build a high-performance culture focused on accountability, collaboration, and continuous improvement.

- Drive workforce planning, training, and career development initiatives.

5. Client Partnership & Stakeholder Management

- Serve as the primary operational partner for key clients, ensuring exceptional service delivery.

- Build strong client relationships and proactively address operational challenges.

- Participate in business reviews and contribute to client retention and growth.

Qualifications:

- Proven experience (10+ years) in US Healthcare RCM operations, with at least Y years in a senior leadership role.

- Strong understanding of RCM processes including coding, billing, AR, denials, payments, and compliance.

- Demonstrated experience managing P&L and scaling large operational teams.

- Excellent communication, decision-making, and stakeholder management skills.

- Experience with automation, RPA, analytics, and process transformation preferred.