Director - Process Training - Healthcare BPO

We're Hiring: Director - Process Training | US Healthcare (Payor Domain) | Bangalore

Are you an experienced training leader in the US healthcare (Payor domain) space? We are looking for a dynamic Director - Process Training to lead strategic learning initiatives and drive excellence across training operations.

Location: Bangalore

Shift: Night Shift (4 PM 1 AM IST)

Team Size: Leadership & team management role

Experience: 14-18+ years (with 10+ years in US healthcare process training, 5+ years in leadership roles).

Client: Healthcare BPO

Key Responsibilities:

- Oversee new hire training, OJT quality, batch productivity & ROI.

- Lead training operations in collaboration with Ops & Quality teams.

- Drive content change management & training effectiveness.

- Manage stakeholder feedback, attrition, and throughput targets.

- Lead a team of trainers/master trainers.

- Initiate continuous improvement and digital transformation in learning.

Key Skills & Must-Haves:

- Strong leadership in training delivery within US Healthcare Payor domain.

- Deep understanding of training evaluation, content design, and facilitation (virtual & in-person).

- Data-driven approach to measure impact: Pass %, quality, batch yield, ramp-up metrics.

- Exposure to compliance standards (ISO, ISMS) and audit readiness.

- Proficiency in MS Office; experience with LMS platforms a plus.

Preferred Attributes:

- Strong analytical & planning skills.

- Excellent interpersonal, coaching, and communication skills.

- Strategic mindset with hands-on execution capabilities.

- Experience in digital learning adoption.

- Global training practice knowledge.

Why Join Us?

You'll be part of an inclusive and innovation-driven organization with:

- Global exposure.

- Recognition-rich work culture.

- Continuous learning and growth.

- Top-tier medical insurance.

- Employee wellness & engagement programs