Director - Process Design & Digital Transformation - CA

Director - Process Design & Digital Transformation

Job Description :

Role : Director Process Design and Digital Transformation - CA Must Big 4

About the Role :

This role will be responsible for driving process standardization, policy alignment, and robust internal controls across the group. The ideal candidate will establish a culture of compliance by bridging the gap between operational processes, regulatory requirements, and risk management frameworks.

Roles and Responsibilities :

SOP Design & Process Documentation :

- Execute detailed process walkthroughs to draft, update, and maintain comprehensive Standard Operating Procedures (SOPs).

- Define clear roles and responsibilities for every process, distinguishing between entity-level and group-level controls.

Policy & Regulatory Alignment :

- Ensure all SOPs are strictly aligned with overarching corporate policies, regulatory requirements, and the Chart of Authority (COA).

- Seamlessly document operational manuals to mirror these approved frameworks.

Controls & Risk Management :

- Identify and document manual and system controls.

- Own the creation of Risk Control Matrices (RCMs) for every SOP.

- Lead periodic RCM testing, report inconsistencies, and rigorously track the closure of identified gaps.

Standardization & Governance :

- Drive the standardization of operational processes across the entire group.

- Establish a framework for regular reviews and sample checks to enforce compliance, and formally report any exceptions or deviations.

Digital Transformation :

- Identify manual processes ripe for automation and accurately document technical/digitization requirements to transition them into digital workflows.

Candidate Requirements :

- Qualification : Chartered Accountant with a strong academic background.

- Experience : 10 - 12 years of core experience specializing in SOP formulation, policy design, internal controls, and governance compliance.

- Skills : Exceptional analytical skills, sharp eye for process inefficiencies, strong understanding of risk frameworks, and the executive presence to drive enforcement across multiple business units.