Roles & Responsibilities: - Supporting the team to adequality fill their roles in order to ensure operations run efficiently, including, organizing training for the employees and performing call monitoring. - Responsible for overseeing and leading projects from setting timelines, assigning responsibilities to the team, and informing management in regard to the progress of the project - Maintain solid customer relationships by providing information in response to inquiries about products and services with speed and professionalism - Handle customer complaints & escalations and communicate with airlines to provide a solution for the client - Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLA's and work processes. - Administrating and disputing chargebacks through investigation and communicating with external partners to recover the funds and resolve the issue - Forecasting workload, enhancing efficiency and scheduling staff to meet anticipated workload within turnaround - Preparing reports with a view to monitor the performance & efficiency of team members, ensuring compliance with pre-set quality parameters - Meeting and exceeding client expectations through Continuous improvement in metrics. - Observe customer transactions to recognize and prevent fraudulent activity - Conduct Call Scoring Evaluations - Providing hassle free sales services and customer grievances redresses - Create effective customer service procedures, policies and standards

Delhi

Director - Operations - Tours & Travels 

Job Description for Director - Operations - Tours & Travels  in Skyleaf consultants in  Delhi for (10-16) years of experience. Apply Now!