Description:

Hiring for Director of Operations

Location: Hyderabad : Telangana

Outstation Candidates: Allowed

Experience: Minimum 10 - 15 Years of Experience

Notice Period: Immediate to 30 Days

Education: MBA should be from IIT or IIM institutes only

Position Overview:

We are seeking an experienced Director of Operations to lead our India office and serve as the on-ground executive presence for our rapidly growing organization. This strategic leadership role will bridge the gap between our US-based executive team and India-based operations, driving operational excellence, revenue growth, and organizational efficiency across all departments. Reporting directly to the CEO in the US, you will be responsible for managing day-to-day operations, collaborating with department heads, and positioning the company for its next phase of growth.

Important Candidate Criterias:

- Candidate age should be below 38 years.

- Total work experience should be 10 - 15 years (not exceeding 15 years).

- Candidate must have experience in the FMCG or E-commerce industry only.

- Career stability is mandatory (no frequent job changes).

- Candidate must hold an MBA degree.

- MBA should be from IIT or IIM institutes, preferably from: IIM Ahmedabad; IIM Kolkata IIM Bangalore OR Tier A+ Premium Institutes only.

- The candidate should have strong experience primarily in: Operations, Marketing, Sales

- Currently working in or previously held a Director-level role.

- Current CTC should be 80 LPA or above.

- Notice period should be 30 days or less (not more than 30 days).

Mandatory Requirements (Experience):

- 12+ years of progressive leadership experience in operations and customer service

- Minimum 5 years in a senior director or VP-level role managing large teams (200+ employees)

- Proven track record of scaling operations in a high-growth environment

- Experience managing multi-departmental functions (Sales, Marketing, Operations, Customer Success)

- Background in services, consulting, professional services, or related industries preferred

Mandatory Requirements (Skills & Competencies):

- Operational Excellence: Deep expertise in process optimization, workflow design, and efficiency improvement

- Strategic Thinking: Ability to translate business strategy into operational execution

- Revenue Focus: Strong business acumen with demonstrated ability to drive revenue growth

- People Leadership: Exceptional team management and leadership development capabilities

- Customer-Centric: Commitment to delivering outstanding customer experiences

- Cross-Cultural Communication: Experience working effectively across time zones with US-based leadership

- Problem-Solving: Analytical mindset with ability to diagnose issues and implement practical solutions

- Change Management: Proven ability to lead organizational transformation and process modernization

Mandatory Requirements (Education):

- Bachelor's degree required; MBA or advanced degree preferred

- Certifications in operations management, Six Sigma, or related areas are a plus. What Success Looks Like: In your first 6-12 months, you will:

- Establish strong working relationships with all department heads and the US executive team

- Conduct comprehensive assessment of current operations and identify priority improvement areas

- Implement at least 3-5 major process improvements that measurably increase efficiency

- Develop and execute a plan to improve client retention and reduce withdrawal rates

- Create a roadmap for new revenue opportunities and product development

- Build a high-performing leadership team culture across departments

Key Responsibilities / Skills:

Operational Leadership:

- Oversee and optimize operations across Sales, Marketing, Customer Success, and Operations departments

- Work closely with department heads to modernize processes, improve efficiency, and increase throughput

- Establish and monitor key performance indicators (KPIs) across all functional areas - Identify operational bottlenecks and implement solutions to streamline workflows - Drive continuous improvement initiatives to enhance service delivery and client outcomes

Revenue & Growth Management:

- Collaborate with Sales and Marketing heads to develop and execute revenue growth strategies

- Analyze performance metrics and market trends to identify new revenue opportunities

- Support the development and launch of new products and service offerings

- Ensure alignment between operational capacity and revenue targets

Customer Experience Excellence:

- Partner with the Customer Success head to enhance client engagement and retention

- Address client disengagement issues and implement proactive intervention strategies

- Ensure consistent, high-quality service delivery throughout the client journey

- Develop solutions to reduce client withdrawals and program pauses

People & Team Management:

- Provide leadership, mentorship, and guidance to 250+ employees across all departments

- Foster a high-performance culture focused on accountability, collaboration, and excellence

- Support department heads in talent development, performance management, and succession planning

- Navigate time zone challenges to maintain effective communication with US-based executives

Strategic Initiatives:

- Contribute to company-wide strategic planning and goal-setting

- Identify and evaluate opportunities for business expansion and operational scaling

- Lead cross-functional projects that drive organizational improvement

- Serve as the primary point of contact for India office matters