Company Profile We are young (well, in our mind we are really young!) innovators and problem solvers. The Founding Team believes in making a difference by aggressively driving change and innovation in FinTech space.Company was founded in October 2019, by IIT- B Alumni. Opportunity : Our journey has just begun. This gives willing candidates a steep learning curve, plenty of room to explore, innovate and be a part of the core team that believes in reshaping the financial industry. What more?? We promise you lots of fun along the journey! Expectation : We are looking for fast paced, start-up enthusiasts who understand the financial world and want to look at it from the eye of a customer, those who can look at a problem as a whole and connect the next dots Roles and Responsibilities : - Setting up customer service team and process from scratch - Leading and supporting customer service teams through required changes - Assisting with the design and rollout of new support channels and service offerings - Specifying and building tools to improve the speed and quality of support - Analyzing support workflows and making suggestions to improve efficiency and effectiveness - Working closely with product teams to understand and give input into product changes relating to the customer service department - Identifying and acting to remove obstacles to delivering consistently high levels of service - Taking part in forecasting and budgeting for customer service and tracking the actual performance against budget Skills & Experience : - Experience delivering frontline customer service - Demonstrated understanding of common customer service tools and processes - A track record of business process improvement using latest technology - Proven leadership and team motivation skills - Experience in scheduling and forecasting - Ability to analyze and identify improvements in service systems - Experience in managing cross-team projects to completion

Delhi

Delhi NCR

Faridabad

Gurgaon/Gurugram

Director - Customer Experience - FinTech 

Job Description for Director - Customer Experience - FinTech  in Future India Services in  Delhi Delhi NCR Faridabad Gurgaon/Gurugram for (6-10) years of experience. Apply Now!