Director - Operations - Facilities Management

Position: Director - Business Operations (Facilities Management)

Industry: Facilities Management

Location: Can be based anywhere Delhi, Mumbai, Chennai, Bangalore, Chennai

About the Role

The Director - Business Operations will be responsible for leading, scaling, and optimising the overall operational strategy of the organisation. This role requires a seasoned FM professional who understands Integrated Facility Management (IFM), manpower-heavy service delivery, client management, and multi-location operations.

Key Responsibilities

Operational Leadership

- Lead day-to-day business operations across soft services, technical services, security, housekeeping, and specialised FM offerings.

- Drive operational excellence by establishing robust performance metrics, SLAs, and compliance frameworks.

- Oversee budgeting, resource planning, and P&L for all operational verticals.

Client & Stakeholder Management

- Build strong relationships with key clients and ensure high service delivery standards.

- Address escalations, conduct business reviews, and ensure contract retention and customer satisfaction.

- Partner with cross-functional teamsHR, Finance, Procurement, BDto support operational continuity.

Business Strategy & Growth

- Contribute to long-term strategic planning and expansion goals.

- Identify process improvement areas and introduce best practices for efficiency and scalability.

- Support business development teams in solutioning, pricing, and operational feasibility during bids.

Team Leadership & Development

- Lead and mentor regional and functional operational heads.

- Drive a performance-driven culture and ensure capability building across teams.

Eligibility Criteria

Experience: 15-25 years in the Facilities Management industry, with at least 5 years in a senior leadership role.

Industry: Mandatory experience in FM/IFM/Facility Services/Property Operations.

Age: Below 50 years.

Qualification: Graduate; MBA preferred (not mandatory).

Strong expertise in operations management, client relationship handling, and multi-site service delivery.