Director - Operations - Catering Business

About the Role

We are seeking a visionary and performance-driven Director of Operations to lead the catering division of a leading luxury hospitality group in Jaipur. The ideal candidate will bring deep expertise in five-star hotel banqueting, large-scale event management, and premium catering operations, ensuring unmatched guest experiences and operational excellence.

This is a strategic leadership position overseeing end-to-end catering operationsfrom planning and production to client experience and profitability.

Key Responsibilities

- Lead and manage end-to-end catering and banquet operations, including large-scale events, conventions, and luxury gatherings.

- Drive operational excellence, ensuring the highest standards of service, quality, and customer satisfaction.

- Oversee and coordinate teams across culinary, service, logistics, and support functions, ensuring seamless execution.

- Build and maintain strong relationships with HNI clients, event partners, vendors, and hospitality stakeholders.

- Implement cost-control initiatives while maintaining premium service standards.

- Develop and execute growth strategies for expanding catering offerings, new markets, and large-format event opportunities.

- Monitor key performance indicators (KPIs) including service efficiency, guest satisfaction, and revenue performance.

- Ensure compliance with health, safety, hygiene, and licensing regulations.

- Foster a high-performance culture through coaching, training, and people development.

Candidate Profile

- 12-18 years of leadership experience in luxury 5-star hotels, banquets, convention centers, or catering businesses.

- Proven track record of managing large-scale catering operations and high-profile events.

- Strong P&L ownership, cost management, and process-optimization skills.

- Exceptional leadership, communication, and stakeholder-management capabilities.

- Hands-on, strategic thinker who thrives in a fast-paced, high-pressure hospitality environment.

- Strong network and understanding of the luxury event and catering ecosystem.

- Hotel Management or Hospitality degree preferred; advanced business qualifications an advantage.

What We Offer

- Opportunity to lead a prestigious luxury catering business with national visibility.

- Competitive salary and performance-based incentives.

- Exposure to high-profile events, destination weddings, and luxury hospitality clientele.

- A dynamic, collaborative, and growth-oriented culture.