Yitro Consulting Reviews by Employees

About the Role : The Director of Operations will bring extraordinary focus and expertise in designing, implementing and scaling a dynamic operation and organization focused on the customer-centricity, team growth and well-being and operational rigor. The incumbent should be a dynamic people leader who understands the bigger picture and can balance strategic vision and thought leadership with execution excellence. Ability to work cross-functionally across the organization is another critical aspect of this role. Job Description : - Manage business operations, including the development and execution of the overall business strategy. - Contribute strategically to the growth and direction of client's products and services across different regions. - Establish strong relationships with clients. Meet and exceed business growth targets. - Drive operational improvements for business vertical(s), including optimizing resource allocation across teams, measuring progress against business goals. - Participate in and help steer global initiatives as appropriate and ensure that global initiatives are rolled out properly to your vertical/sector. - Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business. - Build high performance teams, improve organizational efficiencies, build scalable business processes and infrastructure. - Ensure alignment with cross-functional teams across business lines that support and help execute better business. - Participate/lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, HC, hiring, etc.). Must Have : - Any Degree with relevant experience in Operation managing Technology piece. - At least 15 years of operations experience from TAC. - Strong internal client-facing skills with excellent communication, negotiation and conflict management skills. Experience with socializing and presenting analysis, proposals and strategies to organizational leaders with a demonstrated affinity for metrics. - Demonstrated success in building operations teams in customer service. - Strong analytical and problem-solving skills; ability to analyse data, understand trends and develop recommendations for action based on the analysis. Successful track record in growing and inspiring a large team, with proven ability to select, attract, motivate, retain, and develop leaders and team members. - Ability to streamline complex processes and implement workflows designed to increase efficiency. Ability to effectively influence and drive cross-functional change with multiple stakeholders at all levels of management working across engineering, product, marketing and business development teams. - Strong track record of cross-functional leadership, general management capabilities. Experience with a matrix driven organization. - Proven ability to drive performance and grow businesses. Analytical acumen and thought leadership, paired with agile mind set and can-do attitude. - Distinctive problem-solving and project management skills, including experience executing complex strategic and operational initiatives. - Strong business acumen and the ability to successfully navigate and influence strong personalities within a complex business environment. Ability to pay attention to detail while handling multiple, simultaneous projects. - Excellent communication and facilitation skills, proven track record of building strong relationships with stakeholders. - Data driven with a keen eye for detail - proactive identification of failure points/ risks and develop action/ mitigation plans - Ownership &amp; accountable - for the team performance (SLAs and KPIs)

Chennai

Director - Operations - BPO/ITeS 

Job Description for Director - Operations - BPO/ITeS  in YITRO GLOBAL PRIVATE LIMITED in  Chennai for (15-18) years of experience. Apply Now!