Director - Operations

Description:

Roles & Responsibilities:

- Collaborate closely with the leadership team for last-mile operations and ground teams to identify gaps and develop cost-effective solutions, both independently and in partnership with other stakeholders.

- Engage actively with the workforce to identify and implement best practices from across channels and the market, ensuring these are cascaded to the broader team.

- Build and maintain strong relationships with central and regional vendors/partners to ensure consistent manpower support across regions.

- Identify opportunities to collaborate with government bodies, NGOs, and private organizations to strengthen and stabilize the last-mile rider network at a central level.

- Capture and maintain accurate data on rider agent count and dispatch capacity.

- Conduct field visits to oversee effective acquisition and management of last-mile partners and ensure operational excellence.

Person Specifications :

Experience: Up to 8 years

Education: B.Tech + MBA (Tier 1 or Tier 2 institutes)

- Strong attention to detail and analytical thinking

- Excellent problem-solving and decision-making skills

- Resilient and adaptable in dynamic environments

- Skilled in negotiation and stakeholder management

- Bias for action with a focus on delivering results

- Effective communication and interpersonal skills

- Customer-centric mindset with empathy for team members

- Willingness to travel and work in the field

- Comfortable leveraging technology to enhance recruiter effectiveness