Director - Merchant Fraud & Risk Operations - FinTech

Director Merchant Fraud and Risk Operations - Fintech

Key Responsibilities:

- Strategy Development: Design and implement comprehensive chargeback and payment risk management strategies that align with the company's goals.

- Risk Assessment: Conduct thorough risk assessments to identify vulnerabilities in payment processes, providing actionable insights for improvement.

- Team Leadership: Lead and mentor a team of analysts and risk specialists, fostering a culture of continuous improvement and professional development.

- Data Analysis: Utilize data analytics to monitor chargeback trends, identify root causes, and develop strategies to minimize future occurrences.

- Collaboration: Work closely with cross-functional teams, including IT, finance, and customer service, to ensure cohesive risk management practices.

- Compliance: Ensure all payment processes comply with industry regulations and standards, including PCI DSS and other relevant guidelines.

- Reporting: Prepare and present regular reports to senior management on chargeback metrics, trends, and risk exposure.

- Vendor Management: Manage relationships with payment processors, fraud prevention vendors, and other third-party service providers to enhance risk management capabilities.

- Customer Experience: Implement initiatives to improve the overall customer experience while minimizing chargeback rates.

Qualifications:

- Bachelor's degree in Finance, Business Administration, Risk Management, or a related field; MBA preferred.

- 12+ years of experience in payment risk management, chargeback operations, or a related field.

- Strong understanding of payment processing systems, chargeback processes, and fraud prevention techniques.

- Proven leadership skills with experience managing and developing high-performing teams.

- Exceptional analytical and problem-solving skills, with a data-driven approach to decision-making.

- Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.

- Knowledge of relevant regulations and industry standards related to payment processing and fraud prevention.