Director - Medical Coding - Healthcare

Role Description Overview:

This position is responsible for overall P&L, EBITDA, Customer Satisfaction, and leadership of the operations team, with accountability for service delivery and customer interaction to ensure seamless delivery.

Responsibility Areas:

- Financial responsibility for each customer account assigned to the LOB and ensuring financial success.

- Manage high customer satisfaction levels.

- Improve account and team performance, motivating the team to achieve desired quality and production targets.

- Conduct performance appraisals for Assistant Director, Director, Delivery Managers, Assistant Delivery Managers, and Group Leaders.

- Responsible for attendance and shrinkage control across the client team.

- Conduct periodic and surprise audits to ensure compliance with documented policies and procedures.

- Development and maintenance of Standard Operating Procedures (SOP) and other documentation to ensure uniformity across teams and processes.

- Participate in and contribute to client conference calls, management meetings, and department meetings.

- Liaison with other areas of the company affecting successful operations.

- Maintain efficiency levels.

- Measure target achievements, man-management skills, P&L, EBITDA, Customer Satisfaction, and leadership.

- Responsible for the overall adherence of operational SLAs.

- Ensure team adherence to QMS and ISMS standards.