Key Responsibilities:

- Lead and manage all B2B and B2C logistics operations across the network.

- Build a diversified and scalable logistics partner network - balancing cost, service, and risk by avoiding over-reliance on any single partner.

- Define and implement the logistics partner strategy that delivers optimal business outcomes in terms of cost, speed, and flexibility.

- Engage with CXO-level stakeholders (COO/CEO) at logistics partner organisations to align strategic priorities, drive escalations, and secure strong delivery performance.

- Provide strategic input and operational leadership for Quick Commerce delivery models, including dark stores and express delivery networks.

- Lead B2B and B2C logistics team to ensure consistent and high-performance logistics across all legs - from factory to warehouse, warehouse to store, and warehouse to customer.

- Drive automation and digitization in logistics through advanced TMS/WMS integrations, route optimization, digital PODs, and EV-based sustainable delivery.

- Collaborate with Inventory, Warehousing, and Demand Planning teams to ensure synchronized dispatch planning, proactive problem-solving, and smooth inter-function coordination.

- Oversee freight billing accuracy, logistics cost control, and data transparency through strong governance processes.

- Establish a review rhythm (daily / weekly / monthly) to monitor KPIs, analyse trends, and drive continuous improvement across logistics partners.

Key KPIs to Manage:

- Speed of Delivery - Maintain optimal lead times across B2B and B2C shipments.

- Reliability of TAT - Ensure adherence to committed Estimated Delivery Dates (EDD) with minimal breaches.

- Cost of Delivery - Drive reduction in logistics cost per shipment / per kg through optimization and process improvement.

- Claims Management - Minimize claims and losses due to damages, missing, or delayed - shipments through rigorous control systems.

Role Expectations:

- Stakeholder Management: Build trusted relationships and manage escalations with senior executives (COO/CEO level) at logistics partner organizations. Influence decision-making and performance outcomes through strong partnership governance.

- Strategic Partner Development: Define and implement a long-term logistics partner strategy ensuring balanced reliance across partners and promoting capability building. Foster competition, innovation, and resilience across logistics partners to achieve business agility.

- Operational Excellence: Manage daily operational performance through robust KPI governance and structured reviews. Ensure speed, reliability, and cost-effectiveness in all logistics operations while embedding continuous improvement.

- Quick Commerce Enablement: Provide strategic input for developing and scaling quick commerce logistics from dark stores or express distribution points to meetevolving consumer delivery expectations.

Experience & Skills Require:

- 10+ years of experience in logistics leadership roles within E-commerce, FMCG, or Omni-channel environments.

- Proven ability to manage complex 3PL networks, high-volume B2C & B2B operations, and cost-to-serve optimisation.

- Strong negotiation and stakeholder management skills at senior levels.

- Deep understanding of logistics tech systems (TMS/WMS), network design, and last-mile operations.

- Ability to balance strategic vision and hands-on operational execution.

- Excellent communication, analytical, and people leadership skills.