Director - HR & Customer Service Operations - Global Capability Centre

Hiring for a fast-growing Global Capability Centre (GCC) backed by a reputed global group, headquartered in Gurgaon, India. The organization supports global operating companies and external clients across multiple geographies and industries.

Job Responsibilities:

- Expertise in HR operations & Customer Service including best practices, technologies, processes, procedures and tools. Strong understanding of HR function from a service delivery point of view is required.

- Prior strong working experience in transitioning new processes from operational dimensions as well as driving transformation/improvements (Lean/six sigma, RPA, AI)

- Ability to think strategically; taking a balanced short and long-term view when solving problems; ability to utilize information from a wide variety of sources.

- Supervising managers of multifunctional or global teams in the past and ideally worked in an operations environment to deliver high quality outcomes and results.

- Result oriented, with high level of motivation for self-growth, along with the drive for growing team members and overall organization.

- Agility and Entrepreneurial spirit with high motivation and enthusiasm to learn.

- Experience working for a multinational organization and working with colleagues internationally

- Excellent stakeholders' engagement skills and ability to communicate effectively with clients of all levels

- Prior working experience closely in/with the transitions, solutions and transformation function is a must

- Flexibility to manage teams working in different time zones (US, UK and Mid-east) - ability to flex, as needed