Director - Hospitality Operations

Description:

- Operations Strategy: Develop and implement a comprehensive operations strategy in line with the overall business, brand, and organizational strategy.

- Revenue and profitability: Create and implement operational plans across outlets to accomplish revenue and profitability goals.

- Operations Excellence: Drive internal systems, processes, ways of working, SLAs, SOPs, and new initiatives to meet operational goals across all touch points across all the outlet/s. Publish dashboards that provide insight into critical quality parameters.

- Service & Product Excellence: Define, drive, review, and continuously improve service and product excellence through a combination of training, coaching, assessments, rewards, and improvement programs.

- Employee development: Coach and develop resources to operate in a high-performance environment and progress suitable talent to the next levels.

- Compliance, Standards & Audits: Meet all statutory, regulatory, and compliance norms and create safe and healthy work conditions. Devise and implement continuous improvement programs and audits to set and achieve the highest standards.

- New outlets and rollouts: Work with the projects team and other cross-functional teams in setting up and launching new outlets while meeting all revenue, service, and cost parameters.

- Organization Development: Work with the CEO's office and other partners where required, in driving interventions that are aimed at creating a positive change and/or building capability for the future. These could be in the areas of culture, morale, leadership, process orientation, scalability, etc.