Director -Head contact center -Leading investment bank - Understand current state and lead the development of a strategic roadmap for Contact Centre to drive the global growth agenda, working across functions and geographies to develop a globally coordinated approach - Play a pivotal role in identifying Contact Centre technology and operational solutions and their application that will support the global vision for Contact Centre, working closely with CMB country heads and teams to ensure alignment of global and local change and investment priorities. - Understand the customer, product and market needs through detailed analysis and review - Through thought leadership and design direction, deliver outstanding journeys and customer experiences through the use of digital technologies, products and services to meet the evolving needs of our customer - Bring together disparate teams and approaches into a global holistic Contact Centre approach - Define the performance metrics and what great looks like for customers of different tiers - Lead CMB on the delivery of new Contact Centre solutions for new and existing customers across key markets - Define the core components of a Global Contact Centre / CQM of the future - Provide strategic recommendations to senior stakeholders (including global, regional and country CMB ExCo members) to support delivery of the global Contact Centre outcomes - Influence global change across all segments in multiple areas impacting Contact Centre including; policy, process, technology/ data, as well as customer and colleague experience across key journeys. - Be responsible for the Contact Centre change portfolio, financial budget and associated milestones, tollgates and KPI's. - Directly and indirectly lead people to deliver the Contact Centre agenda for CMB globally. - Put the customer at the heart of every design, leveraging data and information to ensure that the solutions meet the customer demand - Engage others to create solutions to complex and strategic problems

Bangalore

Director/Head - Investment Bank - Contact Center 

Job Description for Director/Head - Investment Bank - Contact Center  in Black Turtle in  Bangalore for (15-24) years of experience. Apply Now!