Director of Global Operations - Customer Support| B2B SaaS We are hiring for the role of Director of Global Operations - Customer Support for one of the leading B2B SaaS company based out in Whitefield, Bangalore. Experience - 6-14 years The team: The Global Operations team owns the post-acquisition journey of the customers- serving the dual purpose of enabling internal revenue teams to scale our footprint and ensuring a smooth business experience for our customers. With the overarching goals of delivering superlative CSAT and business retention, Global Operations supports company's multiple business units through cost efficient yet high quality execution - built on the back of robust processes. About your role: As the 'Director of Global Operations - Customer Support', you will scale the team and processes to deliver consistent high quality output across markets and work streams. You will lead a high performing team motivated by improving the merchant experience - while being responsible for setting the strategic direction for the function, with cross functional stakeholders and business leadership. Key responsibilities include: - Guide the organisation to design and deliver incredible merchant experience. - Set strategic direction and distill it down to comprehensive OKRs - providing regular feedback on team and process level performance. - Maintain metrics and analysis of team performance, and deliver regular reporting on team performance in the form of written analysis and performance reports. - Build and scale automation driven processes - leveraging scripting, integrations and intelligent process design. - Lead the development & deployment of standardized operational protocols on a global scale supported by robust documentation. - Relay structured feedback to our product teams, delivering the pulse of the merchant base. - Transmit and foster our values, serving as a beacon of company's customer-centric principles and culture of transparency, empathy, inclusion, and empowerment. - Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, and other organizational improvements.

Bangalore

Director - Global Operations/Customer Support - B2B SaaS 

Job Description for Director - Global Operations/Customer Support - B2B SaaS  in Talentiser in  Bangalore for (6-14) years of experience. Apply Now!