Director - Global Business Services/Global Capability Centers - Shared Services Outsourcing Advisory Firm

Shared Services Outsourcing Advisory - Experience Summary

1. Worked across Finance, HR, IT, Procurement, and Legal to support business transformation and expansion of shared services.

2. Led end-to-end setup of shared service centers and GBS/GCC models, including location assessment, workforce planning, and transition execution.

3. Designed operating models, implemented governance structures, and managed knowledge transfer across functions.

4. Created detailed process maps, RACI charts, and service-level agreements. Conducted time and motion studies and manpower assessments.

5. Built financial models and conducted feasibility studies covering cost-benefit analysis and FTE sizing.

6. Leveraged automation tools such as RPA, AI, analytics, and process mining to optimize service delivery.

7. Defined KPIs, SLAs, and governance frameworks in collaboration with senior stakeholders.

8. Managed service delivery transformation, including vendor evaluation, selection, and contract management.

9. Participated in at least one complete GBS or GCC execution program.

10. Strong consulting foundation with skills in strategic thinking, problem solving, and tool usage including Excel and PowerPoint.

11. Familiar with project management tools and methodologies.

12. Experienced in engaging with senior leadership and managing client communications.

13. Open to travel up to 50 percent, both domestic and international.