Director - Global Business Services/Global Capability Centers - Shared Services Outsourcing Advisory

- Led transformation and expansion projects across Finance, HR, IT, Procurement, and Legal functions.

- Experienced in setting up shared services and executing transitions, including location analysis, workforce planning, and migrations.

- Skilled in operating model design, process documentation (Maps, RACI, SLAs), manpower assessments, and time-motion studies.

- Proficient in financial modeling, cost-benefit analysis, and FTE sizing for GCC/GBS feasibility.

- Worked with automation tools (RPA, AI, process mining) to enhance GBS efficiency.

- Collaborated with senior stakeholders to define KPIs, SLAs, and governance frameworks.

- Managed service delivery transformation, vendor selection, and contract oversight.

- Participated in end-to-end GBS/GCC implementation projects.

- Strong consulting toolkit: problem-solving, strategic thinking, and expertise in PowerPoint, Excel, Visio.

- Familiar with project management tools and methodologies.