Director - Fraud & Claims Operations - BFS

Opening for Fraud & Claims Operations Director (15-25 yrs)

We are seeking a seasoned Fraud & Claims Operations Director to lead and manage our risk-based fraud and claims program out of our Hyderabad hub. This is a high-impact leadership role responsible for developing specialized teams, shaping risk policies, and driving operational excellence in fraud prevention and claims management.

Key Responsibilities:

- Manage and develop specialized teams of managers and professional individual contributors, focusing on executing a risk-based fraud and claims program.

- Identify, formulate, and implement risk policies, procedures, and controls for business and enterprise functions.

- Identify opportunities and strategies for improving risk policies, procedures, and controls.

- Maintain enterprise-wide awareness of fraud and claims activity; address issues proactively.

- Lead the fraud and claims team in making strategic decisions related to the reporting and resolution of fraud and claims activities.

- Interpret and develop procedures, controls, and trend data to ensure proactive identification of fraud and claims activity.

- Collaborate with and influence immediate fraud and claims colleagues as well as senior business leaders.

- Manage allocation of people and financial resources for Fraud & Claims Operations.

- Develop and guide a culture of talent development to meet business objectives and strategy.

Required Qualifications:

- 10+ years of experience in Fraud Claim Investigation, Policy Violations, Risk Management, or Compliance, including management or leadership experience (or equivalent demonstrated through work experience, training, military service, or education).

- 4+ years of direct management or leadership experience.

Desired Qualifications:

- Fraud Claims Investigation, Policy Violations, Risk Management, Compliance, or related control functions - preferably within financial services, banking, fintech, or regulated industries.

- Demonstrated people management experience, including leading investigators, analysts, or risk/compliance teams with accountability for performance, quality, and outcomes.

- Strong working knowledge of fraud typologies, investigation methodologies, control frameworks, and regulatory expectations related to fraud prevention and claims management.

- Experience applying policies, procedures, and governance standards to complex or high-risk cases while exercising sound judgment and decision-making.

- Proven ability to partner with Legal, Compliance, Risk, Audit, and Business stakeholders to resolve issues and drive remediation.

Job Expectations:

- Lead and oversee fraud claims investigations and policy violation reviews, ensuring timely, accurate, and compliant case resolution.

- Provide day-to-day management and coaching to investigation or risk teams, driving consistent execution, quality standards, and employee development.

- Ensure adherence to enterprise policies, regulatory requirements, and internal control standards; escalate material risks and issues as appropriate.

- Review complex, high-impact, or sensitive cases, applying strong risk judgment and investigative rigor.

- Identify trends, root causes, and control gaps; recommend process improvements, corrective actions, and risk mitigation strategies.

- Partner closely with cross-functional teams to support risk governance, audits, regulatory exams, and management reporting.

- Foster a strong risk culture by promoting accountability, ethical conduct, and continuous improvement across the team.