Director Operations (FPNA) MAIN RESPONSIBILITIES / ACCOUNTABILITIES: FUNCTIONAL/ OPERATIONAL : - This is a leadership role for our client and will be a part of the leadership team for India. The incumbent will play a strategic, financial and operational thought leadership-driven role along with the India management team. - Business partnering - work closely with Sr VP to develop financial forecasts and operational goals, apply business judgment and financial insights to assist with decision-making - Ensures Service Level Agreements (SLAs) for the process are met as agreed upon with the client. - Identifies causes for non-achievement of SLAs, develop solutions and execute the same. - Reviews and analyzes performance reports against targets on a weekly/monthly basis with Operations managers/Team Managers and investigate causes for performance deviations. - Ensures process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures such as disaster recovery, 3rd Party SLAs etc. - Develops strategic &amp; tactical plans to identify, analyze and effectively respond to client needs, emerging trends and best practices. - Conducts dip checks of parameters that impact performance &amp; data integrity. - Performs trend analysis on MIS/ data and identifies deficiencies (tools, metrics and reports) and recommends solutions. - Monitors compliance adherence through timely audits, generating awareness on the floor etc. - Understands client's processes and suggest modes of value addition. - Looks for additional revenue generation opportunity and play an active sales role for the business. General Security Responsibilities : - Adhering to Information Security Policies and Procedures of TP - Ensuring compliance to Information Security Policies and Procedures. Specific Security Responsibilities : - Ensure reportees comply with the security policy and procedure of TP - Understand and Comply with Information Security Policies and Procedures, and report all security incidents. - Ensure the audit non-compliances are fixed within the stipulated timelines. - Protect information entrusted to you. - Follow the information labelling and handling procedures based on the classification level of the asset. - Follow the Clear Screen and Clear Desk Policy. - Adhere to the Internet Code of Conduct, email usage policy and customer information and data security policy. - Comply with the Non-Disclosure Agreement. TEAM RELATED : - Manages performance of individual Ops/team managers through performance management, career planning strategies and sharing of best practices, therefore managing performance of the entire process. - Responsible for attrition management and arranging for backfills on a timely basis. - Works closely with HR to ensure high employee morale and retention initiatives. - Conducts skip-level meetings at regular intervals to address concerns, if any. - Responsible for staff performance, compensation and rewards &amp; recognition programs. - Sets KROs for the team managers, team leaders and ensure KROs are aligned to client SLAs and overall organizational goals. - Coaches and mentors subordinates. - Monitors employee count for full-time attendance. CLIENT SPECIFIC / ORIENTED : - Manages client / internal review calls and handles escalations - Manages Client expectations and ensures Client satisfaction. OCCASIONAL RESPONSIBILITIES : - Ensures adherence to norms specified by COPC certification and ISO270001 specifications - Drives quality initiatives such as Six Sigma to ensure continuous improvement - Provides reports on the process metrics and employee performance to the Top Management - Conducts regular meetings with the support teams namely, Transition/Projects &amp; Technology to ensure that the internal SLAs are met - Responsible for budget management &amp; cost control measures - Manages various training namely, V&amp;A, Process, Upskill and Refreshers - Conducts forecasting of business flow - Adherence to norms specified by COPC certification and ISO 27001 specifications. QUALIFICATION (Education) : - CA or MBA Finance DESIRED YEARS OF EXPERIENCE : - Having 10-12 yrs of exp in FPNA business DESIRED INDUSTRY EXPOSURE: - Having work exp. in Healthcare Manufacturing organisation

Chennai

Director - Financial Operations - Healthcare Manufacturing Firm 

Director - Financial Operations - Healthcare Manufacturing Firm  ,Job Description for Director - Financial Operations - Healthcare Manufacturing Firm  in Armour Corporate Services in  Chennai for (10-12) years of experience. Apply Now!

Job Description for Director - Financial Operations - Healthcare Manufacturing Firm  in Armour Corporate Services in  Chennai for (10-12) years of experience. Apply Now!