Director - Facility Manager - IT/ITeS

Description:

Incedo is a US-based consulting, data science and technology services firm with over 4,000 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.

Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.

Job Title: Director Facility Manager

Location: Pune

Department: Administration

Experience Required: 12-15 Years

Reports To: India Facilities Lead

Employment Type: Full-Time

Overview of the Role:

The Facility Manager will be responsible for managing end-to-end facility operations, workplace management, and infrastructure services across offices. The role demands expertise in managing high-performing IT workplaces, ensuring compliance, safety, cost-effectiveness, and superior employee experience.

Key Responsibilities:

Facility Operations & Maintenance

- Manage day-to-day facility operations across multiple sites, including housekeeping, security, cafeteria, transport, mailroom, and front office.

- Ensure uninterrupted functioning of all building systems electrical, HVAC, plumbing, fire & safety, UPS, and DG operations.

- Coordinate preventive and corrective maintenance with vendors and AMC partners.

- Oversee office space management, seating allocations, and workstation readiness for new joiners.

Vendor & Contract Management

- Manage end-to-end vendor lifecycle including selection, negotiations, performance review, and renewals.

- Ensure SLAs and KPIs are met for all facility service providers.

- Evaluate cost optimization opportunities and drive operational efficiencies.

Health, Safety, Security & Environment (HSSE)

- Implement workplace safety programs and compliance with statutory regulations (PF, Fire, ISO, etc.).

- Conduct periodic fire drills, safety audits, and risk assessments.

- Partner with internal security and EHS teams for emergency response readiness.

Budgeting & Cost Management

- Prepare and monitor annual facility budgets, including capex and opex.

- Track and report on monthly expenditures, ensuring alignment with organizational cost targets.

- Identify cost-saving initiatives without compromising quality or employee experience.

People & Stakeholder Management

- Collaborate with HR, IT, Admin, and Business leaders to deliver a seamless employee experience.

- Lead a team of facility executives, housekeeping staff, and security personnel across shifts.

- Manage escalations and ensure proactive issue resolution.

Projects & Sustainability

- Support new office setup, renovation, or expansion projects in coordination with real estate and project teams.

- Drive sustainability initiatives energy management, waste reduction, and green workplace initiatives.

Qualifications & Skills:

- Bachelors degree in Engineering, Facility Management, or related discipline (MBA preferred).

- 12+ years of relevant experience managing facilities in IT/ITES/technology organizations.

- Strong knowledge of building management systems (BMS), HVAC, and power systems.

- Excellent vendor management, negotiation, and stakeholder engagement skills.

- Hands-on experience with CAFM tools and workplace management systems.

- Strong analytical, budgeting, and reporting skills.

- Exposure to ISO, EHS, or similar audit frameworks preferred.

Key Competencies:

- Strategic and analytical thinking

- Leadership and team management

- Crisis and risk management

- Cost optimization mindset

- Strong communication and collaboration skills

Why Join Us

- Opportunity to work in a global IT services organization with a strong focus on employee experience.

- Exposure to diverse facility operations, combining corporate and hospitality excellence.

- A role with scope for leadership growth and innovation in workplace management.