Job Title: Director - Delivery

Job Overview:

The Director of Operations is responsible for the overall management of day-to-day business operations. This leadership role involves optimizing processes, ensuring the operational efficiency, managing budgets, client management and leading teams to drive performance and growth.

Key Responsibilities:

- Strategic Planning & Execution: Develop and implement operational strategies to meet the company's goals and objectives. Ensure alignment of operations with the overall business strategy.

- Process Improvement: Continuously analyze workflows, identify inefficiencies, and implement improvements to increase productivity, reduce costs, and enhance service quality.

- Budgeting & Financial Management: Manage budgets across various departments, ensuring cost-effective solutions without compromising on quality or performance. Monitor financial reports and manage P&L.

- Team Leadership: Lead, mentor, and develop the operations team to ensure high performance. Foster a culture of accountability, collaboration, and continuous improvement.

- Performance Management: Establish key performance indicators (KPIs) and monitor departmental performance to ensure objectives are met. Address issues and make adjustments to ensure goals are achieved.

- Cross-Department Collaboration: Work closely with other departments (e.g., HR, Sales, Marketing, Finance) to ensure smooth operations and the achievement of company goals.

- Risk Management: Identify potential risks and implement measures to mitigate them. Ensure compliance with industry regulations and company policies.

- Technology & Innovation: Stay updated on industry trends, technologies, and tools to improve operational efficiency and implement innovative solutions where applicable.

- Client Management: Responsible for managing the customer's expectations and maintain a cordial relationship with the customer. Provides regular insights on key matrices to the customer and front-end business reviews.

Skills & Qualifications:

- Bachelor's degree in business administration, Operations Management, or related field (Master's degree preferred).

- Extensive experience (typically 18+ years) in operations management, with a proven track record in a leadership role.

- Must have prior experience in US healthcare, specific to RCM / Medical coding.

- Strong knowledge of business and management principles, including budgeting, resource allocation, and performance management.

- Excellent problem-solving, analytical, and decision-making abilities.

- Proven ability to lead and motivate teams effectively.

- Strong communication and interpersonal skills to work with diverse teams and stakeholders.

- Familiarity with operations software and systems (e.g., ERP, CRM tools).

- Ability to manage multiple priorities and work under pressure.