We are seeking a Director - Customer Support (Global Operations) to join a dynamic team with a leading B2B Saas Startup Company based out in Bangalore. Key Responsibilities: - As the 'Director - Global Operations', you will scale the team and processes to deliver consistent high quality output across markets and workstreams. You will lead a high performing team motivated by improving the merchant experience - while being responsible for setting the strategic direction for the function, with cross functional stakeholders and business leadership. Key responsibilities include: - Guide the organisation to design and deliver incredible merchant experience. - Set strategic direction and distil it down to comprehensive OKRs - providing regular feedback on team and process level performance. - Maintain metrics and analysis of team performance, and deliver regular reporting on team performance in the form of written analysis and performance reports. - Build and scale automation driven processes - leveraging scripting, integrations and intelligent process design - Lead the development & deployment of standardised operational protocols on a global scale supported by robust documentation. - Relay structured feedback to our product teams, delivering the pulse of the merchant base. - Transmit and foster our values, serving as a beacon of company's customer-centric principles and culture of transparency, empathy, inclusion, and empowerment. - Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, and other organizational improvements Qualifications: Education & Experience: - Bachelor's degree in a technical, quantitative, or business field, or equivalent experience. - Experience scaling teams - in terms of direct reports and / or through outsourced partners. - Experience setting up processes and running programs at scale. - Strong operations background and experience scaling teams in high growth environments. - Background of working in a tech enabled organisation with good knowledge spread of issue & incident management, deploying and scaling applications, understanding of basic concepts related to internet based systems. - Experience with stakeholder management and influencing leadership decisions. - Excellent problem-solving and analytical skills, and excellent attention to detail. - Ability to work and partner across multiple functions in an organisation.

Bangalore

Director - Customer Support - Global Operations - B2B SaaS - Startup 

Job Description for Director - Customer Support - Global Operations - B2B SaaS - Startup  in Talentiser Pvt Ltd. in  Bangalore for (6-18) years of experience. Apply Now!