Director - Customer Growth

Job Title: Director - Customer Growth

Location: Bengaluru, India

Work Type: Full-time | 6 Days Working

About the Role:

We are seeking a highly driven and strategic leader to join our senior management team as the Director - Customer Growth. This role is critical to expanding revenue from existing customers, launching new categories, and driving business scale-up with full ownership of P&L outcomes.

Key Responsibilities:

Customer Expansion & Retention:

- Drive growth in wallet share among existing customers by identifying untapped opportunities and creating tailored strategies to maximize lifetime value.

Category Development:

- Spearhead the introduction and scale-up of new product categories such as frozen foods, staples, and dairy by leveraging customer insights and market demand.

P&L Ownership:

- Take end-to-end accountability for business performance, including revenue, margins, and operational efficiency.

Project Leadership (0 to 1 Execution):

- Lead cross-functional initiatives from ideation to execution-transforming ideas into scalable business models.

Team Leadership:

- Build, inspire, and manage large, high-performing teams across functions with a focus on execution excellence and innovation.

Key Requirements:

- Proven track record of owning and delivering P&L outcomes.

- Hands-on experience in building new product verticals or business lines from scratch.

- Demonstrated ability to lead large, diverse teams and influence cross-functional stakeholders.

- Strong analytical and strategic thinking skills.

- Entrepreneurial mindset with a bias for action and execution.