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Consultant

Senior Consultant

Management Trainee

As the Operations Lead, you'll be inspiring, supporting, challenging and continuously creating a positive impact in Customer Experience & Chat across two diverse teams in two locations in the delivery of the everyday performance outcomes through a clear focus on colleague prioritization, customer engagement, performance management, effortless service design through a tangible positive, inclusive and ambitious culture You'll also be: - Providing a renowned operations capability to the Unit Leaders of operational functions and their direct reports, to deliver joined-up, Customer Experience & Chat initiatives that allows for a seamless customer and colleague experience - Taking a holistic approach across Customer Experience & Chat India, together with the UK teams, working with the wider distribution and retail banking leads in collaborating without boundaries into functions, sites and specialist areas - Providing a constructive and meaningful feedback approach which supports an improved level of performance, consistency of approach and execution of change delivery - Making sure that the appropriate root cause, feedback and learning mechanisms are in place so that a continuous improvement culture is amplified and that customer needs are satisfied - Inspire and unlock accountability for the customer and colleague service performance metrics across the enterprise to make sure that resource is invested and deployed effectively - Min of 18+ years in customer experience/chat with proven leadership experience preferably in large GCCs managing UK/Europe regions

Gurgaon/Gurugram

Delhi NCR

Delhi

Chennai

Director - Customer Experience - BPO 

Job Description for Director - Customer Experience - BPO  in Mancer Consulting Services Pvt. Ltd. in  Gurgaon/Gurugram Delhi NCR Delhi Chennai for (18-25) years of experience. Apply Now!

Director - Customer Experience - BPO  | iimjobs.com