Director - Conversational AI

Description:

Conversational AI/CCAAS - Director

Exp- 15+ yrs

Work location- Bangalore / Hyderabad /Mumbai/Kolkata

Required Skills:

- Familiarity with the contact center architecture domain, conversational design & implementation and industry-specific challenges

- Understanding of conversational (chats, emails and calls) data and its preprocessing (including feature engineering if required) to train Conversational AI systems.

- Strong problem-solving and analytical skills to troubleshoot and optimize conversational AI systems.

- Proficiency in using frameworks like Dialogflow, Rasa, Amazon Lex, IBM Watson, or Microsoft LUIS.

- Understanding of language models and techniques for improving intent recognition and entity extraction

- Understanding and experience on cloud platforms (e.g., AWS, Azure, Google Cloud, Omilia Cloud Platform, Kore.ai, OneReach.ai, NICE, Salesforce, etc.) and their services for building Conversational AI solutions for clients

- Expertise in Python or PySpark. R and JavaScript framework.

- Experience with RESTful APIs, webhooks, and integrating chatbots with other systems (CRM, databases, etc.).

- Understanding of serverless computing for building scalable and efficient conversational systems

- Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.

- Proven track record of successfully delivering conversational AI projects on time and within budget.

- Familiarity with Agile development methodologies and version control systems.

- Ability to stay updated with the latest advancements and trends in conversational AI technologies.

- Strong strategic thinking and ability to align conversational AI initiatives with business goals.

- Excellent project management skills to prioritize tasks, manage resources, and ensure project success.

- Knowledge of regulatory and compliance requirements related to conversational AI applications

- Experience in the telecom industry or a similar field

- Familiarity with customer service operations and CRM systems

- Certifications in cloud solution architectures, project management, or related areas like AWS Solution Architect - Professional , Google Cloud Architect - Professional