Director - Billing & Collections

Responsibilities:

- Collaborate with global finance leaders to align on shared services-specific and other broader strategies, and use local knowledge and experience to influence direction.

- Partner with global finance leaders to support Company's strategy to build a center of excellence in India and enable Company's order-to-cash operations to scale in the region.

- Understand and help refine KPIs, SLAs, SOPs, and other work guidance developed by global revenue operations for the India team, to ensure high-quality work, effective performance monitoring and accurate reporting.

- Establish a culture of accountability and performance excellence by analyzing data to identify trends, areas for improvement, and the root causes of inefficiencies.

- Implement systems for ongoing evaluation and improvement of best practices to guarantee innovation and consistent execution of processes across all business units.

- Partner with customer-facing teams to align Billing and Collections processes and policies with a customer-centric approach.

- Collaborate with global finance leaders.

- Collaborate with the local People team to bring Company's global talent programs to life for Finance employees in India, ensuring that employees can have a long and fulfilling career path at Company.

- Ensure appropriate training and development opportunities are available.

- Provide inspiring leadership to the Revenue Operations, Billing and Collections team in India, connecting them to the broader global Finance team and Company's mission.

- As a member of the Company's India leadership team, collaborate with other members of the leadership team on important matters impacting the companys teammates and operations in India.

Requirements:

- 15+ years of Finance leadership experience, including shared services experience with a multinational company or GICs

- 8+ of experience leading and managing people managers

- Bachelor's degree in Finance/Accounting; masters degree a plus.

- Strong understanding of finance and accounting operations

- Demonstrated strength in partnering with global leaders to develop strategies and plans that meet business needs.

- Outstanding leadership skills and the ability to effectively manage and inspire a team.

- Proven ability to leverage data insights to track performance and drive business decisions.

- Excellent communication and influencing skills, including across cultures.

- Flexibility to work across time zones to enable collaboration across international teams working US time zones.

- Nice to have experience: working with various billing and collections systems (ex. Zuora, NetSuite, Salesforce)