Director - B2C Sales - Startup

- We are looking for proactive and enthusiastic Sales Professionals with 10+ years of relevant B2C sales experience in premium programs to join our growing team.

- The candidate will be responsible for driving sales of the Startup Entrepreneurship Program (SEP) by generating leads, managing pre-sales activities, converting prospects into customers, maintaining post-sales engagement, and managing the sales/marketing team.

- This role requires an ambitious, adaptive, and proactive individual with excellent communication and persuasion skills, who can build trust with customers and drive high-value conversions.

Key Responsibilities:

- Identify and research potential clients and target markets.

- Develop and execute lead generation strategies through various channels, including cold calling, email campaigns, social media, and events.

- Maintain and update the CRM system with accurate and detailed lead information.

- Collaborate with the marketing team to create compelling pre-sales materials.

- Conduct outbound calling to engage with potential customers.

- Understand customer needs, requirements, and expectations.

- Conduct product demonstrations, presentations, and query-resolution sessions to showcase the value of SEP.

- Ensure an enhanced customer experience and improved customer relationships.

- Conduct customer interviews to assess suitability and interest.

- Follow up promptly on leads and inquiries.

- Build strong relationships with prospects and convert them into customers.

- Close sales deals effectively.

- Ensure a smooth transition from sales to the customer success team.

- Follow up with customers after purchase to ensure satisfaction.

- Address customer issues, concerns, or queries in a timely manner.

- Maintain ongoing customer relationships to encourage repeat business and referrals.

- Lead and manage the marketing/sales team, including hiring, training, and supervising team members.

- Delegate tasks, set performance targets, and provide guidance and support.

- Ensure team productivity, accountability, and success.

Requirements:

- Diploma or Masters degree in Business, Marketing, or a related field.

- 10+ years of relevant B2C sales experience, preferably in premium programs.

- Strong understanding of sales principles and customer service practices.

- Excellent communication, interpersonal, and persuasion skills.

- Proficiency in MS Office and CRM software.