Director/Associate Director - Supply Chain Management & Design - Retail/QSR/FMCG

The Associate Director/Director - SCM & Design will own end-to-end operational excellence across all stores and the supply chain backbone. This leader will build teams, processes, and systems to deliver consistent in-store execution, customer delight, and a robust supply chain that can scale profitably.

The leader will also have PnL responsibility for all the operational costs of the network.

JOB DESCRIPTION

Key Responsibilities:

1. Store Operations

- Drive SOP adherence across our network of stores

- Ensure inventory, entrepreneur and consumer experience KPIs are met.

- Build and manage a team of cluster/area managers for daily retail discipline.

- Establish audit systems and tech-enabled dashboards for monitoring.

2. Supply Chain Operations

- Manage procurement, warehousing, Fruits and Vegetables supply chain, and last-mile logistics.

- Drive vendor SLAs, OTIF delivery, and cost optimization.

- Design scalable supply chain processes for expansion into new cities

- Drive initiatives to reduce cost, improve efficiency and productivity of our supply chain and store operations.

3. People Leadership

- Recruit, train, and inspire high-performing operations teams.

- Build a culture of accountability, ownership, and customer-first execution.

- Mentor entrepreneurs/franchisees to achieve operational excellence.

4. Strategy & Execution

- Translate high-level sales and growth targets into operational plans.

- Design and improve operating models to ensure profitability at scale.

- Deploy technology for automation, visibility, and data-driven decision-making.

5. Key Metrics

- SOP compliance score

- Store Instock %

- Shrinkage & waste %

- OTIF (On-Time In-Full) delivery %

- Stores compliance to promotions and merchandising execution

- Staff, entrepreneur satisfaction & retention

- SCM cost as a % of Sales

Requirements

- MBA preferred (Tier 1/2 B-Schools).

- 8-12 years' experience in retail/QSR/FMCG with multi-store & multi-city operations leadership.

- Proven ability to design processes and also run on-ground execution.

- Strong people leadership: has led large teams (200+ people, 100+ outlets).

- Customer-obsessed, impact-driven, with a founder mindset.