Job Description - Director, Accounts Receivable - Pune

Client - A leading financial services

Location - Pune

Job title: Director, Accounts receivable

Position summary

The director of accounts receivable is responsible for the strategic and operational oversight of the company billing and collections teams.

This role will lead the billing and collections functions, ensuring accurate and timely invoicing in compliance with company policies and client contract terms, and effective collection of customer payments.

The director partners closely with finance leadership, account teams, and cross-functional stakeholders to resolve complex billing issues, optimize processes, and support client relationships.

This position plays a critical role in driving cash flow, maintaining billing integrity, and contributing to the overall financial health and operational effectiveness of the organization.

Key duties & responsibilities

- Lead and manage the day-to-day operations of the billing and collection function, overseeing a team of 25-30 billing and collection analysts who create and process on average, 1,800 invoices per month, to ensure accurate, timely, and compliant invoicing and cash collection.

- Ensure billing activities are executed in accordance with client contract terms and company policies; identify, investigate, and resolve billing discrepancies in collaboration with internal stakeholders.

- Oversee follow-up on outstanding invoices, proactively identifying at-risk or problem accounts and partnering with leadership and account teams to drive timely resolution.

- Review and monitor daily and weekly operational reports to ensure billing workflows, approvals, and collection activities move through established processes.

- Monitor AR aging reports and prioritize collection efforts accordingly.

- Develop, implement, and continuously refine collection strategies to maximize payment recovery while maintaining positive client relationships.

- Review of customer accounts on a periodic basis including performance of customer reconciliations.

- Build and maintain effective working relationships with company account owners and other customer facing personnel responsible for invoicing approval and payment.

- Establish, document, and enforce workflow policies and standard operating procedures (sop's) to ensure consistency and compliance across the team.

- Identify operational efficiencies and collaborate with other finance and operational teams including project setup, cash applications, and tech support to implement process and system improvements.

- Participate in cross-functional initiatives, including the testing and rollout of the companywide quote to cash initiative set to launch in q4 2026.

- Support internal and external audits by providing detailed reporting on billing activities, analysis, and supporting documentation.

- Lead, train, and motivate the team, providing guidance on best practices and performance expectations.

Required education and experience

- Bachelor's degree in finance

- Minimum of ten (10) years of billing experience with experience in customer master data and collections preferred

- Minimum of five (5) years of supervisory experience

Required skills and attributes

- Ability to exercise discretion and make independent judgments on matters of significance

- Demonstrated professional integrity

- Dependable, flexible, and adaptable to new company initiatives and changing client needs

- Ability to work well in a fast-paced, small-team environment

- Ability to work independently, multi-task and prioritize effectively

- Ability to establish and maintain effective working relationships with colleagues and clients

- Highly motivated and goal oriented; proactive in one's own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks

- Dedicated to upholding company's high-quality standards and customer service focus

- Strong organizational and problem-solving skills with attention to detail

- Strong oral and written communication skills

- Proficient with microsoft office applications, adobe acrobat, and the internet

Company offers:

We offer a competitive compensation package where you'll be rewarded based on your performance and Recognized for the value you bring to our business.

Our total rewards package includes medical coverage fully Funded by company for employees and their family as well as access to maternity & fertility and wellness programs.

The Company also provides personal accident insurance, group term life insurance, employee discount programs and Employee resource groups. You'll be granted time off for designated company paid holidays, privilege leave,

Casual/sick leave, and other leaves of absence to support your physical, financial and emotional well-being.

What we commit to:

The Company is firmly committed to a policy of non discrimination, which applies to recruiting, hiring, placement, promotions,

Training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and

Conditions of employment. All qualified applicants will receive consideration for employment without regard to race,

Color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status.