Director - Account Management - P&L

Role Director of Account Management.

In this role, you will be part of our senior leadership team in our business development function and will report directly to the founders.

- The Head of Account Management team will own the entire PnL of our existing customers with the help of a team of Account Managers, who will be based in different parts of the country.

- You will be a key contributor to achieving the company's near-term and long-term objectives by providing technology consulting and delivering value to our customers.

- You will be responsible for customer relationships with our enterprise customers and customer retention along with other areas which fall under the customer success and account management portfolio.

Responsibilities :

- Strategize and grow the overall portfolio by driving cross-sell/up-sell across companies diverse product portfolio.

- Lead a team of account managers, understanding their training requirements, providing feedback and ensuring they reach competent levels.

- Building a strong relationship with critical/top clients and key personnel (CXOs) within customer companies.

- Design and build customer success strategy to create a strong and loyal customer base and ensure the company's growth.

- Help foster company-wide culture of customer success.

- Drive strategic discussions in terms of identifying new areas of opportunity and vision for the team .

- Be passionate about customer success through continuous value engineering and operational delight.

- Create ROI and value proposition to customers for continued renewal of contracts and business growth.

- Own company's account renewal framework and be responsible to exceed targets through continuous adoption and value tracking for customers.

- P&L management of the company's portfolio customers.

- Communicate effectively and build good relationships with decision makers at every level, whereby they trust and value your opinions, seek advice on their business, technology and operations issues.

- Open up new buyers and new avenues of revenue generation within the customer's organization by mining new contacts and taking up discussions.

- Conduct QBR, understand challenges, ensure CSAT and in partnership with delivery managers and technical teams ensure that there are no hiccups in the relationship.

- Support and develop direct reportees through coaching and mentoring.